Junior Gainsight Administrator
Company: Renaissance Services
Location: Denver
Posted on: May 8, 2024
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Job Description:
When you join Renaissance -, you join a global leader in
pre-K-12 education technology! Renaissance's solutions help
educators analyze, customize, and plan personalized learning paths
for students, allowing time for what matters-creating energizing
learning experiences in the classroom. Our fiercely passionate
employees and educational partners have helped drive phenomenal
student growth, with Renaissance solutions being used in over
one-third of US schools and in more than 100 countries
worldwide.
Every day, we are connected to our mission by exemplifying our
values: trust each other, win together, strive for the best, own
our actions, and grow and evolve.
As a Junior Gainsight Administrator, you'll play a pivotal role in
optimizing Customer Success strategies by leveraging Gainsight's
platform. You'll assist in configuring and maintaining Gainsight
functionalities, ensuring seamless integration with existing
systems,and facilitating data-driven decision-making processes.
Your contributions will directly impact customer satisfaction,
engagement, retention, and overall business growth.
Joining as a Junior Gainsight Administrator offers a unique
opportunity to immerse yourself in the dynamic field of Customer
Success while honing valuable technical skills. You'll work
alongside experienced professionals, gaining hands-on experience
with cutting-edge technology and making tangible contributions to
enhancing customer relationships and driving business success.
Plus, you'll be part of a supportive team committed to your
professional growth and development.
Essential Functions and Responsibilities:
Configure, deploy, and administer the Gainsight platform (User
Administration, Reports, Dashboards, Rules, CTAs, Programs, Health
Score, Integrations, etc.).
Collaborate with Business Analysts and cross-functional end users
to understand business requirements and configure the system to
meet those needs.
Manage day-to-day support for Gainsight users, including fielding
questions, ad-hoc customizations, design and implementation of core
functionality, workflow adjustments, user administration, security,
and permissions.
Proactively monitor all key Gainsight automations.
Manage the rollout of system changes, including deploying updates,
creating documentation, and coordinating enablement plans.
Design business rules that analyze customer data and trigger
actions for the Customer Success team to engage with customers.
Maintain expertise in Gainsight and other relevant software by
staying up to date on new features, trends, and related
technologies.
Proactively offer recommendations for improving existing tools and
processes to increase efficiencies, including adopting new features
in each Gainsight major release.
Be well versed in troubleshooting strategies in Gainsight, and know
how and when to call in external support.
Bachelor's degree or equivalent business experience
Passion for building solutions from start to finish.
Strong understanding of key customer success principles; experience
in operations for customer success, sales, support, services, or
marketing preferred.
Experience designing, implementing, testing, and deploying system
changes - High energy self-starter; must be flexible and able to
take initiative.
Experience working in highly performant teams, sharing
responsibilities and successes - Excellent written and verbal
communication skills and ability to communicate and collaborate
across teams.
Exceptional analytical & problem-solving skills with the ability to
intuitively diagnose issues using data.
Excellent critical thinking skills; must be able to evaluate
information gathered from multiple sources, reconcile conflicts,
decompose high-level information into details, abstract up from
low-level information to general understanding, and distinguish
user requests from underlying true needs.
Strong attention to detail, especially as it relates to change
management and releases of system improvements/updates.
Ability to work in an agile-driven culture and adapt to changing
requirements.
Preferred Qualifications:
Prior experience with Gainsight or other customer success platforms
is strongly preferred
Level 1 Gainsight Admin certification a plus.
Experience exporting and importing data.
All your information will be kept confidential according to EEO
guidelines.
Salary Range: $51,000 - $70,000
This range is based on national market data and may vary by
experience and location.
Benefits for eligible employees include:
World Class Health Benefits: Medical, Prescription, Dental, Vision,
Telehealth
Health Savings and Flexible Spending Accounts
401(k) and Roth 401(k) with company match
Paid Vacation and Sick Time Off
12 Paid Holidays
Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork
program
Tuition Reimbursement
Life & Disability Insurance
Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented
individuals, protected veterans and individuals with disabilities
may only apply to roles if they meet 100% of the qualifications. At
Renaissance, we encourage all applications! Roles evolve over time,
especially with innovation, and you may be just the person we need
for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not
discriminate with respect to any term, condition or privilege of
employment based on race, color, religion, sex, sexual orientation,
gender identity or expression, age, disability, military or veteran
status, marital status, or status of an individual in any group or
class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified
individuals with disabilities in accordance with the Americans with
Disabilities Act and applicable state and local laws. If
accommodation is needed to participate in the job application or
interview process, please contact Talent Acquisition
(TATeam@renlearnCRM.onmicrosoft.com) .
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the
United States. We are unable to sponsor or take over sponsorship of
an employment Visa at this time.
For information about Renaissance, visit:
https://www.renaissance.com/
Keywords: Renaissance Services, Boulder , Junior Gainsight Administrator, Other , Denver, Colorado
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