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Receptionist

Company: ProMedica Skilled Nursing and Rehabilitation
Location: Boulder
Posted on: November 18, 2021

Job Description:

DescriptionHCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy. The Receptionist is responsible for creating a warm, responsive interaction between the facility and customers, meeting specific administrative needs of residents and families, and providing the full range of administrative support to Directors. This position requires tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction. As the Receptionist, you are a member of the Administrative Team. The Business Office Manager is the coordinator of this team. -- -Courteously greeting visitors and directing visitors appropriately. -- -Operating switchboard and training others for relief purposes. -- -Efficiently processing incoming and outgoing calls. -- -Filing and copying documents as needed. -- -Typing correspondence, written communication and reports from hard copy as needed. In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.Location398 - ProMedica Skilled Nursing and Rehabilitation - Boulder, COEducational RequirementsHigh School Diploma or GED.Position RequirementsProficient PC skills. Working knowledge of copier, fax machine, and printers. Ability to operate switchboard, previous experience with multi-line system. Excellent communication skills. Demonstrated ability to interact with a range of people in an open, friendly, customer-oriented manner. Ability to work independently.Job Specific Details:We have a full-time and part-time position available.Part-time includes every other weekend and some weekdays in a month.Full-time requires every other weekend and working on rotating holidays.The hourly rate is between $16.00/hr - $18.00/hr.As the Receptionist/Front Desk Assistant you are always in contact with clients, guests and families, and to guarantee their satisfaction, this position requires tact, sensitivity and professionalism.Customer SatisfactionServes as a role model to foster customer service.Maintains high expectations & standards for quality client care.Communicates ideas to improve customer services.Supports center goals. Acknowledges clients? / families? concerns and initiates action.Administrative ResponsibilitiesMaintains confidentiality of necessary information.Participates in staff meetings, department meetings, and other center meetings and sits on required committees. Follows HCR ManorCare Policies and Procedures manual.Performs any miscellaneous work assignments as may be required.Front Desk ResponsibilitiesCourteously greet and direct guests appropriately.Prepare outgoing mail, handle and deliver mail as needed.Distribute incoming mail to the staff.Operate phone system and train others for relief purposes.Efficiently process incoming and outgoing calls, take messages as appropriate, and deliver them in a timely manner.Arranges for service of office equipment.Handle telephone and walk-in inquiries.EducationHigh School Diploma or GEDExcellent PC skills, competent in Microsoft Word and Microsoft Excel software packages; working knowledge of copy machine, fax machine, and laser printer. Excellent command of English language in both written and oral forms; excellent proofreading skills.

Keywords: ProMedica Skilled Nursing and Rehabilitation, Boulder , Receptionist, Administration, Clerical , Boulder, Colorado

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