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Receptionist

Company: HCR
Location: Boulder
Posted on: November 22, 2021

Job Description:

ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 26 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 49,000 employees, 12 hospitals, 2,500+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and senior care services.

ProMedicas senior care division, formerly known as HCR ManorCare, operates 335+ assisted living facilities, skilled nursing centers, memory care communities and hospice and home health care agencies. Services are provided in 26 states and currently operate under the brand names Heartland, ManorCare, ProMedica and Arden Courts. Over the next 6 months, the senior care entities will continue to rebrand to ProMedica.

Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit .

Description

HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy. The Receptionist is responsible for creating a warm, responsive interaction between the facility and customers, meeting specific administrative needs of residents and families, and providing the full range of administrative support to Directors. This position requires tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction. As the Receptionist, you are a member of the Administrative Team. The Business Office Manager is the coordinator of this team. --- Courteously greeting visitors and directing visitors appropriately. --- Operating switchboard and training others for relief purposes. --- Efficiently processing incoming and outgoing calls. --- Filing and copying documents as needed. --- Typing correspondence, written communication and reports from hard copy as needed. In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Educational Requirements

High School Diploma or GED.

Position Requirements

Proficient PC skills. Working knowledge of copier, fax machine, and printers. Ability to operate switchboard, previous experience with multi-line system. Excellent communication skills. Demonstrated ability to interact with a range of people in an open, friendly, customer-oriented manner. Ability to work independently.

Job Specific Details:
This position is part-time every other weekend and some weekdays in a month. The hourly rate is between $16.00/hr - $18.00/hr.

As the Receptionist/Front Desk Assistant you are always in contact with clients, guests and families, and to guarantee their satisfaction, this position requires tact, sensitivity and professionalism.

Customer Satisfaction

Serves as a role model to foster customer service.

Maintains high expectations & standards for quality client care.
Communicates ideas to improve customer services.

Supports center goals.

Acknowledges clients? / families? concerns and initiates action.

Administrative Responsibilities

Maintains confidentiality of necessary information.

Participates in staff meetings, department meetings, and other center meetings and sits on required committees.

Follows HCR ManorCare Policies and Procedures manual.

Performs any miscellaneous work assignments as may be required.

Front Desk Responsibilities

Courteously greet and direct guests appropriately.

Prepare outgoing mail, handle and deliver mail as needed.

Distribute incoming mail to the staff.

Operate phone system and train others for relief purposes.

Efficiently process incoming and outgoing calls, take messages as appropriate, and deliver them in a timely manner.

Arranges for service of office equipment.

Handle telephone and walk-in inquiries.

Education

High School Diploma or GED

Excellent PC skills, competent in Microsoft Word and Microsoft Excel software packages; working knowledge of copy machine, fax machine, and laser printer. Excellent command of English language in both written and oral forms; excellent proofreading skills.

Category

Administrative - Clerical

Posting ID
110421*IP

Keywords: HCR, Boulder , Receptionist, Administration, Clerical , Boulder, Colorado

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