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Charge Entry/Receptionist

Company: BoulderCentre for Orthopedics
Location: Boulder
Posted on: June 20, 2022

Job Description:

Responsible for medical billing and accounts receivable management, payment posting, customer service and follow-up in accordance with practice protocol. 1. Generates and reviews accounts receivable reports for outstanding patient balances. 2. Monitors billings for accuracy and communicates with personnel to resolve discrepancies or verify unusual items. 3. Executes appropriate collection activity in accordance with company guidelines. 4. Negotiate with delinquent customer accounts to minimize collection activity potential. 5. Receives and resolves customer account problems and discrepancies. 6. Answer patient billing questions both face to face and over the phone. 7. Other duties as assigned. 8. Schedules appointments for patients either by phone when they call in or in person after an office visit. If practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols, which may mean scheduling the patient with a physician assistant. 9. Uses manual/computerized system to match physician/provider availability with patient's preferences in terms of date and time. 10. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. 11. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule. 12. Communicates as needed with physicians/providers and other staff about any patient concerns/issues related to scheduling. Consults with Front Office Manager about any system problems. 13. Uses customer service principles and techniques to deal with patients calmly and pleasantly. 14. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct and mission, values & vision.

Education: High school diploma or GED is required. A college degree is preferred. Experience: Requires a minimum of 3 years of accounts receivable experience preferably in an orthopedic or medical setting and or Minimum one year of experience in an appointment scheduling position or customer service position, preferably in a medical practice setting.Other Requirements: N/A Performance Requirements: Knowledge: 1. Knowledge of managed care networks and insurance carriers. 2. Knowledge of accounts receivable functions including CPT and ICD-9 coding. 3. Knowledge of current Medicare Compliance, OSHA, and HIPAA regulations. 4. Knowledge of rules, regulations, procedures, and work performed in the assigned area.5. Knowledge of medical practice protocols related to scheduling appointments. 6. Knowledge of manual/computerized scheduling systems. 7. Knowledge of customer service principles and techniques. 8. Knowledge of medical terminology.Skills: 1. Excellent written and verbal communication skills and strong customer service skills. 2. Strong basic mathematical skills with a high degree of organization.3. Skill in communicating effectively with physicians/clinicians about scheduling preferences. 4. Skill in maintaining master appointment schedule via manual or computerized means. 5. Skill in producing reports about appointment patterns as needed.6. Skill in communicating effectively with physicians/clinicians about scheduling preferences. 7. Skill in maintaining master appointment schedule via manual or computerized means. 8. Skill in producing reports about appointment patterns as needed.Abilities: 1. Ability to establish/maintain cooperative working relationships with staff and providers. 2. Ability to communicate effectively and in a professional manner with patients using interpersonal skills. 3. Ability to communicate effectively and in a professional manner with all staff, managers and physicians. 4. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly. 5. Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency. 6. Ability to analyze situations and respond appropriately. 7. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software. Equipment Operated:Standard office equipment including computers, fax machines, copiers, printers, telephones and calculator.Work Environment: Position is in a well-lighted office environment. May be exposed to contagious diseases and other patient-related conditions.Mental/Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is largely a sedentary role. Requires repetitive motions with the wrists, hands, and fingers. Requires sitting/standing for extensive periods of time. Requires ability to reach above shoulder height. Requires corrected vision and hearing to normal range. Requires bending and twisting at the waist, reaPI182290049

Keywords: BoulderCentre for Orthopedics, Boulder , Charge Entry/Receptionist, Administration, Clerical , Boulder, Colorado

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