Charge Entry/Receptionist
Company: BoulderCentre for Orthopedics
Location: Boulder
Posted on: June 20, 2022
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Job Description:
Description:
Responsible for medical billing and accounts receivable management,
payment posting, customer service and follow-up in accordance with
practice protocol. 1. Generates and reviews accounts receivable
reports for outstanding patient balances. 2. Monitors billings for
accuracy and communicates with personnel to resolve discrepancies
or verify unusual items. 3. Executes appropriate collection
activity in accordance with company guidelines. 4. Negotiate with
delinquent customer accounts to minimize collection activity
potential. 5. Receives and resolves customer account problems and
discrepancies. 6. Answer patient billing questions both face to
face and over the phone. 7. Other duties as assigned. 8. Schedules
appointments for patients either by phone when they call in or in
person after an office visit. If practice offers
after-hours/one-day appointments, schedules these appointments
following urgent/emergency protocols, which may mean scheduling the
patient with a physician assistant. 9. Uses manual/computerized
system to match physician/provider availability with patient's
preferences in terms of date and time. 10. Maintains scheduling
system so records are accurate and complete and can be used to
analyze patient/staffing patterns. 11. Ensures that updates (e.g.,
cancellations or additions) are input daily into master schedule.
12. Communicates as needed with physicians/providers and other
staff about any patient concerns/issues related to scheduling.
Consults with Front Office Manager about any system problems. 13.
Uses customer service principles and techniques to deal with
patients calmly and pleasantly. 14. All employees have a
responsibility to comply with our organization's policies and
procedures, code of conduct and mission, values & vision.
Requirements:
Education: High school diploma or GED is required. A college degree
is preferred. Experience: Requires a minimum of 3 years of accounts
receivable experience preferably in an orthopedic or medical
setting and or Minimum one year of experience in an appointment
scheduling position or customer service position, preferably in a
medical practice setting.Other Requirements: N/A Performance
Requirements: Knowledge: 1. Knowledge of managed care networks and
insurance carriers. 2. Knowledge of accounts receivable functions
including CPT and ICD-9 coding. 3. Knowledge of current Medicare
Compliance, OSHA, and HIPAA regulations. 4. Knowledge of rules,
regulations, procedures, and work performed in the assigned area.5.
Knowledge of medical practice protocols related to scheduling
appointments. 6. Knowledge of manual/computerized scheduling
systems. 7. Knowledge of customer service principles and
techniques. 8. Knowledge of medical terminology.Skills: 1.
Excellent written and verbal communication skills and strong
customer service skills. 2. Strong basic mathematical skills with a
high degree of organization.3. Skill in communicating effectively
with physicians/clinicians about scheduling preferences. 4. Skill
in maintaining master appointment schedule via manual or
computerized means. 5. Skill in producing reports about appointment
patterns as needed.6. Skill in communicating effectively with
physicians/clinicians about scheduling preferences. 7. Skill in
maintaining master appointment schedule via manual or computerized
means. 8. Skill in producing reports about appointment patterns as
needed.Abilities: 1. Ability to establish/maintain cooperative
working relationships with staff and providers. 2. Ability to
communicate effectively and in a professional manner with patients
using interpersonal skills. 3. Ability to communicate effectively
and in a professional manner with all staff, managers and
physicians. 4. Ability to multitask effectively, dealing with phone
calls, in-office patients, staff, and others pleasantly. 5. Ability
to communicate calmly and clearly with patients about appointments
in all circumstances including when they are ill or have an
emergency. 6. Ability to analyze situations and respond
appropriately. 7. Ability to competently use Microsoft Office,
including Word, PowerPoint, Excel, and appropriate practice
management software. Equipment Operated:Standard office equipment
including computers, fax machines, copiers, printers, telephones
and calculator.Work Environment: Position is in a well-lighted
office environment. May be exposed to contagious diseases and other
patient-related conditions.Mental/Physical Requirements: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. This is largely a sedentary role. Requires repetitive
motions with the wrists, hands, and fingers. Requires
sitting/standing for extensive periods of time. Requires ability to
reach above shoulder height. Requires corrected vision and hearing
to normal range. Requires bending and twisting at the waist,
reaPI182290049
Keywords: BoulderCentre for Orthopedics, Boulder , Charge Entry/Receptionist, Administration, Clerical , Boulder, Colorado
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