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Front Desk/Receptionist - Physical Therapy

Company: BoulderCentre for Orthopedics
Location: Boulder
Posted on: August 3, 2022

Job Description:

Job Summary: This position greets and directs patients and visitors with professionalism and courtesy. Obtains patient paperwork for check-in, ensures accuracy and completeness of patient demographic information in EMR form. The receptionist will be responsible for answering incoming calls, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due, as well as additional clerical dutiesPrimary Job Responsibilities: Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit, and directs them to appropriate person or department(s). Additionally, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due.Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed.Schedules appointments for patients either by phone when they call in or in person after an office visit. Uses computerized EMR system to match therapist/clinician availability with patient's preferences in terms of date and time.Maintains scheduling system so records are accurate and complete and can be used to analyze patient/scheduling patterns. Communicates as needed with therapist/clinicians and other staff about any patient concerns or issues related to scheduling. Consults with Front Desk Supervisor and/or EMR Educator about any system problems.Explains financial requirements to the patients or responsible parties and collects copays as required.Verifies physical therapy benefits with insurance companies.Responsible for keeping reception, patient waiting areas, and break room clean and organized.Facilitates patient flow and communicates delays with patients and clinical staff. Follows all policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.Appropriately and courteously screens solicitors for relevance to organization needs.Uses customer service principles and techniques to deal with patients calmly and pleasantly.Manages office supply order for assigned department.Performs other duties as assigned.

Education: High school diploma or equivalent.Experience: One year of experience in customer service or reception, preferably in a medical office setting.Performance Requirements:Knowledge:Knowledge of medical practice protocols related to scheduling appointments.Knowledge of computerized scheduling/EMR systems.Knowledge of customer service principles and techniques.Knowledge of medical terminology and organization services.Knowledge of staff responsibilities to accurately direct callers.Skills:Ability to use multi-line phone system, including transferring calls and paging.Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. Skill in communicating effectively with physicians/clinicians about scheduling preferences.Adequate hearing to answer phone and speak with patients.Ability to speak clearly and loudly enough to be heard by callers and patients.Abilities:Ability to work well under pressure with minimal supervision.Ability to elicit appropriate information to route calls to the appropriate person or schedule appointment with the appropriate provider (or secondary provider in instances when preferred is unavailable).Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management/EMR software. Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.PI185781903

Keywords: BoulderCentre for Orthopedics, Boulder , Front Desk/Receptionist - Physical Therapy, Administration, Clerical , Boulder, Colorado

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