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Physical Therapy Front Office (Physical Therapy )

Company: Concentra
Location: Boulder
Posted on: May 26, 2023

Job Description:

General Practice opening in Boulder, Colorado. Overview Shift: Monday - Friday 8 AM - 5 PM Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. As a Concentra Physical Therapy Support Specialist you will perform a variety of tasks in a clinic setting, ensuring that every patient is treated the Concentra Way: with quality clinical care and by providing an excellent patient experience from welcoming, respectful and skillful colleagues. Responsibilities THE DETAILS --- Reviews initial referral request for therapy services. --- Reviews PT Authorization Guidelines and Protocol notes. --- Contacts appropriate payor (employer/insurance carrier) to obtain authorization for requested therapy services. --- Submits required documentation to payor to assist in authorization process. --- Notifies the patient of scheduled therapy appointment(s) --- Documents all appropriate information per Policy and Procedure. --- Communicates referral status and/or non-standard issues to the referring Provider, Center Therapy Director, CSS Manager, and other involved parties. --- Communicates with center staff as necessary. --- Submits appropriate reports to CSS Manager/Area Therapy Director. --- Escorts patients and coordinate flow --- Pulls medical records and process charts --- Calls patients that failed to report for therapy treats --- Maintains authorization process/logs --- Tracks Plan of Care. Attends center staff meetings as required. Assists in maintaining a neat, clean and orderly appearance throughout the facility. --- Walk patients from therapy to the exam room and write the appropriate information on the provider board. --- Print transcriptions and reports for Center Therapy Director --- Call patients daily to remind them of their appointment for the next day and fill out appropriate log. --- Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment. --- Wash/Fold therapy linens, Wipe down treatment tables, Refill ultra sound bottles --- Check temperature of hydrocollator / paraffin bath and record in daily log --- Performs HPEs --- Maintain inventory of therapy supplies and printed forms --- Discard electrodes of discharged patients --- Put together packets for Group Health Marketing --- Fill/change water as needed in hot pack collator. --- Defrost cold pack collator. --- Performs department cleaning --- Completes Essential Functions inventory form --- Assists with patient set up/take down. Supervises exercise programs --- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee Qualifications EDUCATION/CREDENTIALS --- High school graduate or GED equivalent JOB-RELATED EXPERIENCE --- Working knowledge of occupational medicine requirements (state specific) --- Previous medical office experience JOB-RELATED SKILLS/COMPETENCIES --- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility --- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions --- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism --- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies --- Demonstrated willingness to participate in initial and ongoing training as required. --- Demonstrated effective communication and interaction with employers, patients, providers and other employees. --- Demonstrated ability to maintain working relationship with all levels of employees. --- Demonstrated excellent customer service skills --- Demonstrated computer skills --- Must successfully complete orientation and training as well as demonstrate competency in all required tasks. Benefits 401(k) with Employer Match Medical/Vision/Prescription/Dental Plans Life Insurance/Disability Paid Time Off Colleague Referral Bonus Program Center Achievement Bonuses This position is eligible to earn a base compensation rate in the state range of $18.59 to $24.16 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. Concentra is an Equal Opportunity Employer, including disability/veterans

Keywords: Concentra, Boulder , Physical Therapy Front Office (Physical Therapy ), Administration, Clerical , Boulder, Colorado

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