Clinical Admin Coordinator - Boulder, CO

Company: UnitedHealth Group
Location: Boulder
Posted on: May 27, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

The Clinical Admin Coordinator provides clerical, secretarial and administrative support for the Care Management Team. Under the direction and supervision of the licensed staff, the CMA performs the following activities and processes; post-acute care coordination (Skilled Nursing Facility, Home Health Care, Durable Medical Equipment, Hospice, etc.,) revenue related activities (authorizations, certifications and payer communications), stocking and monitoring office supplies and equipment while maintaining accurate and complete departmental records. This position may function as the point of contact for the care management department and is responsible for the professional and timely response to calls, messages and the forwarding of communications to the responsible party. The CMA may be assigned other duties within the scope of the role, including, but not limited to, scheduling, faxing, auditing, transcribing, filing, delivering, sorting, editing, tracking and correlating the departments documentation, records and forms. This position emphasizes optimizing the licensed staff's productivity by providing clerical support, managing confidential patient information and ensuring the compliant and accurate management of departmental records and communications.

This position is full-time, Tuesday- Saturday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 4747 Arapahoe Ave Boulder, CO 80303

Primary Responsibilities:

• The CMA complies with confidentiality policies, HIPPA regulations and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral.
• The CMA provides administrative support for the department by performing assigned tasks or activities that do not require a clinical license.
• The CMA ensures office supplies and department equipment are available, current and functional.
• The CMA schedules arranges and facilitates post-acute care referrals, Durable Medical Equipment, or follow up appointments under the supervision of licensed staff. This includes daily updates or communication between the department and post-acute provider regarding changes in anticipated discharge date, needs or plan.
• The CMA prioritizes and forwards communications relating to insurance requests, denials and Physician Advisor status recommendations to the appropriate Care Manager and documents any related authorizations, denials or status determinations in the designated EMR or software program.
• This position may obtain patient or family signatures on required documentation under the supervision of the clinical staff and maintains such documents in accordance with hospital policy.
• Ability to effectively read, write, and speak, cognitively process and emotionally support performing other duties as assigned.
• All employees are expec ted to remain flexible to meet the needs of the hospital, which may include floating to other departments to assist as the patient needs fluctuate. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  
  Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Experience working in the healthcare or insurance industry
  • Proficient in Microsoft Office applications, including Microsoft Word (create/edit documents), Microsoft Outlook (send/receive emails) and Microsoft Excel (data entry, manipulation of spreadsheets)
  • Ability to work onsite in Boulder, CO
  • Ability to work Tuesday to Saturday during business hours of 8:00am - 5:00pm Preferred Qualifications:
    • Associates Degree (or higher)
    • 1+ years of experience in an office or medical environment Soft skills:
      • Excellent customer service and presentation skills are a must
      • Strong interpersonal and written communication skills are essential
      • Demonstrated ability to apply analytical and problem-solving skills
      • Demonstrated ability to manage multiple tasks or projects effectively
      • Ability to work independently as needed with a high degree of detail orientation
      • Ability to work efficiently in a fast-paced environment with changing priorities Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. SM
        
        Colorado Residents Only: The salary range for Colorado residents is $18.80 - $36.78.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
        
        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
        
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        
        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
        
        
        
        

Keywords: UnitedHealth Group, Boulder , Clinical Admin Coordinator - Boulder, CO, Administration, Clerical , Boulder, Colorado