Imaging Clerical Representative

Company: Boulder Community Hospital
Location: Boulder
Posted on: May 28, 2023

Job Description:

Per Diem, Various days and hours.
Pay Range is between $18.70-$21.12 /hr, depending on years of relevant and like experience. **Range includes per diem differential. $2/hr for evenings and weekends.
Boulder Community Health is a Certified Level II Trauma Center. In 2022, we celebrated the 100th anniversary of the founding of our organization. We are honored to hold the awards of 2021 U.S. News & World Best Hospitals for Maternity Care, 2019 Best Medical Facility from Boulder Weekly, and Best Local Employer from Daily Camera. Come be part of an independent, community-focused health system; feel good knowing that your work will make a difference in peoples lives and positively contribute to the community.
POSITION SUMMARY
The Imaging Clerical Representative is responsible for facilitating the smooth and accurate flow of patients and information for the Imaging reception and file room areas. This position will ensure excellent customer service to patients, families, and other customers, as well as, work closely with patient access to facilitate service and information. They are also responsible for duties within the Imaging File Room including managing the imaging main phone line, customer service, patient release of information, image sharing via PowerShare and other programs, manage Actionable Findings program, operation of PACS, support of technical staff and radiologists.
JOB QUALIFICATIONS
Education or Formal Training
High school diploma or equivalent preferred.
Special Qualifications (Licensure, Registration, etc.)
None specified.
Knowledge, Skill and Ability
+ Understanding of medical terminology, grammar, punctuation, style, and editing.
+ Excellent spelling skills.
+ Basic understanding of anatomy.
+ Good computer skills.
+ Ability to prioritize, concentrate, and multitask.
+ Must type 50 words per minute with minimal errors.
+ Excellent listening skills.
+ Ability to work independently.
+ Knowledge of hospital and departmental policies, procedures, and systems.
+ Excellent problem-solving skills including ability to identify multiple factors that may impact decisions, selecting best option.
+ Ability to exercise tact, judgment and persuasiveness in creating and maintaining harmonious relations in working with coworkers, patients, families, visitors, physicians, and the general public.
Experience
Previous experience in medical setting and customer service preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Serves as a knowledgeable advocate of the Imaging Department and Hospital.
+ Promptly and courteously greets and receives Imaging patients, visitors, physicians and other guests
+ Serves as a liaison between the Access Department and Imaging by facilitating prompt, accurate service. This includes the effective communication of delays and appointment information, as well as all service issues.
+ Assists with general inquiry and/or needs, gives directions and escorts (or delegates escort) patients to their destination.
+ Answers incoming calls promptly and directs them to the appropriate area.
+ Maintains a positive, upbeat attitude, consistent with patient/customer-focused care and safety.
+ Maintain knowledge of all Imaging modalities, exams, and preps to field or refer patient questions appropriately.
+ Knowledge of Epic and the patient chart, ROI process, scanning
About Boulder Community Health and Boulder, Colorado
Uncompromising medical excellence delivered with respect and compassion. Since 1922, Boulder Community Health has built a strong reputation on these values. As community-owned and operated not-for-profit hospital and clinic locations, we remain dedicated to the evolving needs of our citizens and providing access to high-quality care.
Nestled in the foothills of the Rocky Mountains, the Boulder lifestyle is conductive to enjoying the outdoors and brings a fresh perspective to healthcare practice.
Surround yourself by natural beauty and an active, life-embracing community. Enjoy state-of-the-art facilities and equipment along with competitive compensation and benefits, including health/dental/life, tuition reimbursement, on-site fitness center, Employee Wellness, Employee Activities & Discounts, and many more!
EOE/Affirmative Action/Drug-free workplace
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Keywords: Boulder Community Hospital, Boulder , Imaging Clerical Representative, Administration, Clerical , Boulder, Colorado