Front Desk Receptionist
Company: BoulderCentre for Orthopedics
Posted on: September 18, 2023
Job DescriptionThis position greets and directs patients and
visitors with professionalism and courtesy. Obtains patient
paperwork for check-in, ensures accuracy and completeness of
patient demographic information in computerized EMR system. The
receptionist is responsible for answering incoming calls, checking
patients in and out, collecting necessary documentation and
demographic information, collecting co-pays, pre-payment for
procedures, payment on balances due at time of visit or past due,
as well as additional clerical duties. Primary Job
- Greets and interacts with patients, staff and visitors in a
prompt, professional and friendly manner, determines the purpose of
visit, and directs them to appropriate person or department(s).
Additionally, checks patients in and out, collects necessary
documentation and demographic information, collects co-pays,
pre-payment for procedures, payment on balances due at time of
visit or those that are past due.
- Promptly and professionally answers telephone calls. Routes
calls appropriately, offers voice mail or redirection of calls as
- Schedules appointments for patients either by phone when they
call or in-person after an office visit.
- Uses computerized EMR system to match
physician/therapist/clinician availability with patient's
preferences in terms of date and time.
- Maintains scheduling system so records are accurate and
complete and can be used to analyze patient/scheduling
- Communicates as needed with physician/therapist/clinician and
other staff about any patient concerns or issues related to
- Answers non-medical questions and gives routine non-medical
- Consults with Front Office Manager and/or EMR Educator about
any system problems.
- Explains financial requirements to the patients or responsible
parties and collects co-pays as required.
- Keeps the reception, patient areas and break room clean and
- Opens and closes office as needed.
- Facilitates patient flow and communicates delays with patients
and clinical staff.
- Follows all Clinic policies on safety and security; maintains
restricted areas by safeguarding keyless entry codes and computer
system passwords in strict confidentiality.
- Adheres to HIPAA policies at all times.
- Appropriately and courteously screens solicitors for relevance
to organization needs.
- Provides excellent service to all customers (internal and
external) with a positive, helpful attitude.
- Cross-trained in reception duties to assist in all departments
- Clinic, MRI and PT
- Assists in the ordering, receiving, stocking and distribution
of office supplies.
- Performs other duties as assigned. Additional
Department-Specific Responsibilities: MRI:
- Verifies patient demographics, secures signatures on applicable
authorizations, histories and other forms, and prepares patient
file for technologist.
- Occasionally assists MRI Technologist in positioning patients
for the diagnostic procedure.
- Researches and verifies patient insurance benefits, including:
obtaining pre-authorization when applicable and advising patients
about co-insurance and deductibles due at time of service.
- Process MRI claims for reimbursement following completion of
- Verifies physical therapy benefits with insurance
companies.Education: High school diploma or equivalent. Experience:
One year of experience in customer service or reception, preferably
in a medical office setting. Performance Requirements: Knowledge:
Knowledge of medical practice protocols related to scheduling
appointments. Knowledge of computerized scheduling/EMR systems.
Knowledge of customer service principles and techniques. Knowledge
of medical terminology, radiological terminology (MRI only) and
organization services. Knowledge of staff responsibilities to
accurately direct callers.Skills: Ability to use multi-line phone
system, including transferring calls and paging. Ability to
exercise a high degree of diplomacy and tact while multi-tasking,
organizing and scheduling patients. Skill in communicating
effectively with physicians/clinicians about scheduling
preferences. Adequate hearing to answer phone and speak with
patients. Ability to speak clearly and loudly enough to be heard by
callers and patients.Abilities: Ability to work well under pressure
with minimal supervision. Ability to elicit appropriate information
to route calls to the appropriate person or schedule appointment
with the appropriate provider (or secondary provider in instances
when preferred is unavailable). Ability to prevent, calm, and/or
defuse irate callers and patients working with them to identify
concerns and properly directs calls. Ability to competently use
Microsoft Office, including Word, PowerPoint, Excel, and
appropriate practice management/EMR software. Equipment Operated:
Standard office equipment including computers, fax machines,
copiers, printers, telephones, etc. Work Environment: Well-lighted
medical office or reception area. Exposure to communicable diseases
and other conditions related to clinic setting. Work may be
stressful due to a busy office. Mental/Physical Requirements: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. This is largely a sedentary role. Requires repetitive
motions with the wrists, hands, and fingers. Requires
sitting/standing for extensive periods of time. Requires ability to
reach above shoulder height. Requires corrected vision and hearing
to normal range. Requires bending and twisting at the waist,
reaching high and low, talking, hearing and seeing. May lift and
carry items weighing up to 50 pounds. MRI-Specific Mental/Physical
Requirements: Additionally, due to the proximity to the diagnostic
equipment and the requirement to occasionally assist in positioning
patients, certain implants, devices or objects may be hazardous to
you and may interfere with the diagnostic procedure. The MR system
magnet is ALWAYS on, so internal metallic objects or fragments,
foreign bodies, implants, devices or objects may necessitate
removal from employment.COVID-19 considerations: We follow CDC
recommendations for a safe working environment. Masks, hand
sanitizer and social distancing.COVID-19 vaccination required to be
considered for this position BoulderCentre for Orthopedics is an
Equal Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability, or protected veteran
status.Company Paid Benefits Basic Life/AD&D -Guardian16 days
of PTO per year 7-7.5 paid holidays per yearEAP401(k) Safe Harbor
ContributionBenefit Options Requiring Employee Contributions
MedicalHSA and FSADentalVisionShort-Term DisabilityVoluntary Life
and AD&DFlex Spending AccountsGeneral Purpose Healthcare
FSAOptional Protection Benefits (Accident, Hospital Indemnity,
Cancer Care and Critical Illness Insurance)401K
Keywords: BoulderCentre for Orthopedics, Boulder , Front Desk Receptionist, Administration, Clerical , Boulder, Colorado
Didn't find what you're looking for? Search again!