Intermediate Bike Mechanic Associate - Full Time - Year Round - Epic Mountain Gear

Company: Epic Mountain Gear
Location: Boulder
Posted on: June 18, 2022

Job Description:

Epic Mountain Gear is -the premier ski -shop in the Denver Metro Area. We specialize in outfitting our guests in the best, highest rated and most specialized items to fit their needs. We stand behind our guarantee because we know our associates are passionate about what they do - providing excellent customer service. -You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. -We sell the top brands, carry the most gear and have the most fun. Come join our team and become an expert in the outdoor retail industry. -Learn more here. - -As of Nov.15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. -Responsible for performing quality repairs on customer's bikes and winter sports equipment, including walk-in repairs and overhauls. Completes diagnosis of customer's equipment and provides repair estimates. Schedules customer appointments and communicates clear and realistic expectations. Recommends products to enhance the customer's experience. Possesses knowledge of bike and winter repair practices and procedures. May train new and existing associate positions. -
Responsible for assisting/performing winter service tech responsibilities (i.e. equipment tuning/service Ski, Snowboard, etc.)

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Essential Job Responsibilities: -

• Provide customers with the highest level of technical service
• Gather and respond to service requests and ensure it is properly and safely completed to the customer's satisfaction
• Protect company liability in regard to services performed
• Ensure service paperwork is completed legibly, accurately, and filed accordingly
• Tune bikes using the proper tools while following all safety procedures including:
• Suspension maintenance
• Hydraulic Brake Service and maintenance
• E-bike service and maintenance
• Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to
• Ensure special order parts and warranty items are handled in a timely fashion and proper documentation is completed and organized
• Complete winter service work as business demands change
• Be willing to complete store duties outside of normal job function based on demands of the business
• Remain current on technical information through attending classes, clinics and offered training
• May be responsible for ordering tools, shop equipment, vendor warranty items or special orders based on shop needs
• Assist in the training and on-boarding of new and current bike mechanics/service technicians
• Responsible for increasing sales, units per transaction, transaction size, and levels of store profitability
• Provides support of Ski/Snowboard service and repair as needed
• May include other duties (but not limited to) cashiering, operating electronic service tickets, summer and winter rentals and retail sales
  Job Requirements:
  • HS Diploma or GED Equivalent
  • At least 1 year relevant work experience required
  • Show mechanical aptitude to perform tunes and repairs within allocated times within 30 days of hire
  • Obtain and Maintain Current Vendor Certifications
  • Basic computer skills with ability to learn
  • English fluency
  • Excellent customer service skills
  • Ability to handle multiple customers and projects at one time
  • Ability to manage and provide direction when necessary
  • Average math skills preferred
  • Commitment to exceptional customer service
  • Adhere to company policies and guidelines
  • Ability to work a -flexible schedule; including nights, holidays and weekends -Physical Demands:
    • Must be able to stand for long periods of time, operate hand and power tools, lift and carry bikes and parts, skis, snowboards and other equipment
    • Must be able to lift 50 pounds (medium lifting)
    • Ability to bend, walk, stand, sit, lift, reach above shoulders
    • Ability to communicate via phone and radioThe budgeted range starts at $17.75 - $19.00. - Actual pay will be adjusted based on experience.
      -The perks -include a -free ski pass, and a set of benefits including... -
      • Medical, Dental, Vision -insurance, -and a -401(k) retirement -plan - -
      • Hourly employees are -generally -eligible for accrued -Paid Time Off (PTO), -Extra Time Off (ETO) -and Sick Time. - Salaried employees are -generally -eligible for Flexible Time Off (FTO) -
      • Paid Parental Leave for eligible mothers and fathers - -
      • Healthcare & Dependent Care Flexible Spending Accounts - -
      • Life, AD&D, and disability insurance -
        Reach Your Peak at Vail Resorts. - -As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. -
        -Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 426447

Keywords: Epic Mountain Gear, Boulder , Intermediate Bike Mechanic Associate - Full Time - Year Round - Epic Mountain Gear, Engineering , Boulder, Colorado