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5G Customer Support Engineer

Company: Qualcomm Technologies, Inc.
Location: Boulder
Posted on: August 5, 2022

Job Description:

Company:Qualcomm Technologies, Inc.Job Area:Engineering Services Group, Engineering Services Group > Support EngineeringGeneral Summary:The candidate will work in collaboration with Developers, Systems Engineers, and Test Engineers to understand product operation and be able to resolve problems independently. The candidate will be required to learn new technologies, processes, tools, and techniques to support our product and its evolution. The candidate will be expected to be on-site regularly and expected to maintain flexibility in work assignments and manage multiple tasks in a fast-paced environment.Ideal Candidate would have the following: Minimum of 2-4 years' experience in a technical environment Experience with the Linux command line environment, troubleshooting and problem solving skillsExperience supporting telecommunications equipment and IP networking conceptsUnderstanding of 4G/5G wireless systemsExperience working collaboratively within a team.Experience wireless communications test equipment such as protocol call boxes, spectrum analyzer, signal generators, etc.PHYSICAL REQUIREMENTS:Frequently transports between offices, buildings, and campuses up to - mile.Frequently transports and installs equipment up to 5 lbs.Performs required tasks at various heights (e.g., standing or sitting).Monitors and utilizes computers and test equipment for more than 6 hours a day.Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.Minimum Qualifications:Our program is responsible for building prototype base stations for the latest radio technologies (including 5G-NR/4G-LTE/C-V2X). Product teams are comprised of Software, Hardware, Systems, Test, and Customer Engineers, providing custom designed, cutting edge, end-to-end digital/RF solutions to internal customers. The hired candidate will be part of the Customer Engineering team supporting this 5G wireless test equipment. This position will include the following:Deployment, configuration, triage, maintenance, support, and verification of 5G wireless test equipment in a lab. Equipment will include, but not be limited to, Linux servers, custom CCA cards, uTCA chassis and controller, network switches, RF switches, and prototype phones.Supporting to internal customers and managing support ticketsDocumenting root cause and resolution steps for commonly occurring issuesApplicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm's toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.Pay range:$37.75 - $56.63If you would like more information about this role, please contact Qualcomm Careers.

Keywords: Qualcomm Technologies, Inc., Boulder , 5G Customer Support Engineer, Engineering , Boulder, Colorado

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