5G Customer Support Engineer
Company: Qualcomm Technologies, Inc.
Location: Boulder
Posted on: August 5, 2022
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Job Description:
Company:Qualcomm Technologies, Inc.Job Area:Engineering Services
Group, Engineering Services Group > Support EngineeringGeneral
Summary:The candidate will work in collaboration with Developers,
Systems Engineers, and Test Engineers to understand product
operation and be able to resolve problems independently. The
candidate will be required to learn new technologies, processes,
tools, and techniques to support our product and its evolution. The
candidate will be expected to be on-site regularly and expected to
maintain flexibility in work assignments and manage multiple tasks
in a fast-paced environment.Ideal Candidate would have the
following: Minimum of 2-4 years' experience in a technical
environment Experience with the Linux command line environment,
troubleshooting and problem solving skillsExperience supporting
telecommunications equipment and IP networking
conceptsUnderstanding of 4G/5G wireless systemsExperience working
collaboratively within a team.Experience wireless communications
test equipment such as protocol call boxes, spectrum analyzer,
signal generators, etc.PHYSICAL REQUIREMENTS:Frequently transports
between offices, buildings, and campuses up to - mile.Frequently
transports and installs equipment up to 5 lbs.Performs required
tasks at various heights (e.g., standing or sitting).Monitors and
utilizes computers and test equipment for more than 6 hours a
day.Continuous communication which includes the comprehension of
information with colleagues, customers, and vendors both in person
and remotely.Minimum Qualifications:Our program is responsible for
building prototype base stations for the latest radio technologies
(including 5G-NR/4G-LTE/C-V2X). Product teams are comprised of
Software, Hardware, Systems, Test, and Customer Engineers,
providing custom designed, cutting edge, end-to-end digital/RF
solutions to internal customers. The hired candidate will be part
of the Customer Engineering team supporting this 5G wireless test
equipment. This position will include the following:Deployment,
configuration, triage, maintenance, support, and verification of 5G
wireless test equipment in a lab. Equipment will include, but not
be limited to, Linux servers, custom CCA cards, uTCA chassis and
controller, network switches, RF switches, and prototype
phones.Supporting to internal customers and managing support
ticketsDocumenting root cause and resolution steps for commonly
occurring issuesApplicants: If you are an individual with a
disability and need an accommodation during the application/hiring
process, please call Qualcomm's toll-free number found here for
assistance. Qualcomm will provide reasonable accommodations, upon
request, to support individuals with disabilities to be able
participate in the hiring process. Qualcomm is also committed to
making our workplace accessible for individuals with disabilities.
Qualcomm is an equal opportunity employer and supports workforce
diversity.To all Staffing and Recruiting Agencies: Our Careers Site
is only for individuals seeking a job at Qualcomm. Staffing and
recruiting agencies and individuals being represented by an agency
are not authorized to use this site or to submit profiles,
applications or resumes, and any such submissions will be
considered unsolicited. Qualcomm does not accept unsolicited
resumes or applications from agencies. Please do not forward
resumes to our jobs alias, Qualcomm employees or any other company
location. Qualcomm is not responsible for any fees related to
unsolicited resumes/applications.EEO Employer: Qualcomm is an equal
opportunity employer; all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, Veteran status, or any other protected
classification.Pay range:$37.75 - $56.63If you would like more
information about this role, please contact Qualcomm Careers.
Keywords: Qualcomm Technologies, Inc., Boulder , 5G Customer Support Engineer, Engineering , Boulder, Colorado
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