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Engineer Technical Services 2

Location: Aurora
Posted on: September 22, 2017

Job Description:

Employer is seeking a Technical Services Engineer 2 to support a program located in Aurora, CO. There is no relocation assistance.

Job Duties:
- Provides 24x7 Tier-1 direct support for detection, isolation, and resolution of ground segment problems.
- Serves as first responder for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
- Performs Tier 1 level monitoring, recognition, evaluation, and correction of system and network problems.
- Support personnel will interface with external sites and/or system operators as required for real-time detection, isolation,
and resolution of problems, and serve as backup support to engineering crew.
- Documents problems in logging and discrepancy reporting tools.
- Collects data describing the environment at the time of the failure.
- Serves as a single point of contact for monitoring and troubleshooting capability.
- Escalates problems to Tier 2 level as required, perform call-ins as necessary.
- Coordinates with any required resources across the enterprise to resolve operational issues.
- Works with other 24x7 engineering crew across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response.
- Provides necessary mentorship, guidance, and training of entry level engineering crew.

Basic Qualifications:
- Active TS/SCI security clearance or the ability to obtain one
- Requires a BS within a Science, Technology, Engineering, or Mathematics discipline from an accredited college and 2 years system administration experience to include UNIX, Linux, and Windows platforms.
- Knowledge and understanding of Enterprise Management Systems to include HP OpenView and CA based Concord.
- Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew based actions and response.
- Applicant must meet DOD 8570-1M requirements for commercial certification (e.g., A+, Network+ and/or Security+) as an Information Assurance Technical (IAT) Level 1 or higher before starting employment. Applicants without an IAT Level 1 or 2 certification may still be eligible for a contingency offer.

Preferred Qualifications:
- An active TS/SCI with Polygraph (Polygraph within the last 4 years)
- DOD 8570-1M compliant as an IAT Level 1 or higher

Employer is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/ AA and Pay Transparency statement, please visit U.S. Citizenship is required for most positions.

Keywords: , Boulder, Engineer Technical Services 2, Engineering, Aurora, Colorado

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