Support Account Manager
Posted on: November 21, 2020
Are you data-driven* We at NetApp believe in the transformative
power of data to expand customer touchpoints, to foster greater
innovation, and to optimize operations. We are designed for
simplicity, optimized to protect, created to embrace future
opportunity, and open to enrich choice. We are the data authority
for hybrid cloud, and we are helping our customers realize the full
potential of their data.
We ve built a Data Fabric for a data-driven world to simplify and
integrate data management across the resources that are best for
the business. With the Data Fabric, our customers can harness the
power of cloud data services, build cloud infrastructures, and
modernize storage through data management.
By modernizing storage through data management, customers can
upgrade infrastructure to bring modern data services to existing
applications. Only NetApp can help organizations free the resources
necessary to fund transformation by deploying the industry s
leading flash storage solution, which is highly efficient and
scalable in both data center and cloud environments. Job
Support Account Manager: Plans and oversees enterprise-level
support and service activities for company products and services
for a designated client or group of clients. Ensures quality
service and operational performance within the parameters of
program and delivery standards. Develops client relationship and
understanding of client business and product installations to
identify service needs, plan service delivery and drive use of
proactive service and support mechanisms to reduce client downtime
and support costs. Acts as single point of client contact to
coordinate resolution of service incidents and escalation of
technical issues. Collaborates with sales and support groups to
demonstrate value of support offering to client and identify
opportunities for expanded support business.
* This is a Technical role in our Support organization, not a Sales
* This individual can be located at our Research Triangle Park
(RTP) NC, Boulder CO, or Wichita KS campus. * Job Requirements
- Proven ability to manage complex, high pressure situations,
staying focused on the right priority and effectively handle
- In-depth technical knowledge in Storage and/or Virtualization
Technology or the ability to quickly acquire this knowledge.
- Sufficient technical skills to obtain NCDA certification.
- Strong aptitude for learning new technologies and processes and
an understanding of how to apply these in a customer facing
- Understand ARS risks and SP parameters and able to articulate
meaning to customer
- Able to influence and drive actions with customers (influence,
negotiate), able to independently prepare and deliver SAM Service
- Able to independently drive escalations, involving higher level
support management at NetApp, ease of interaction with EPS
- Able to work as buddy for new hires, coach on standard job
- Able to participate and contribute in cross-functional teams and
subject matter expert teams
- Able to participate/contribute to initiatives and training to
develop an areas of specialization
- Have an understanding of storage market developments and storage
- Ability to integrate diverse perspectives in critical situations
to aid issue resolution. Education
Typically requires a minimum of 5 years of related experience with
a Bachelor s degree; or 3 years and a Master s degree; or
equivalent combination of education/certifications/training and
relevant years of experience
So get ready to tap into the data visionary within, and join us as
we accelerate digital transformation and empower our customers to
change the world with data!
If you ask a NetApp employee why they work here, the answer is
inevitably the same: the people. At NetApp, our culture is at the
heart of what we do. We place importance in trust, integrity,
teamwork, and caring above all else. NetApp is a place where people
are empowered to make a difference. Empowered to innovate.
Empowered to collaborate. Empowered to help ourselves and others be
data-driven and change the world. We take care of each other, our
customers, our partners, and our communities simply because it s
the right thing to do.
We work hard but also recognize the importance of work-life balance
for our employees because what s important to them is important to
us! Recently we implemented Family First, which encourages
employees to take paid time off to bond with a new child (through
birth or adoption) or to care for a family member with a serious
health condition. Our volunteer time off program is best in class,
offering employees 40 hours of paid time off per year to donate
their time with their favorite organizations. We provide
comprehensive medical, dental, wellness and vision plans for you
and your family. We offer educational assistance, legal services,
and access to discounts and fitness centers. We also offer
financial savings programs to help you plan for your future.
Join us and see what empowerment can do.
Equal Opportunity Employer Minorities/Women/Vets/Disabled
Equal Opportunity Employer Minorities/Women/Vets/Disabled.
Keywords: NetApp, Boulder , Support Account Manager, Executive , Boulder, Colorado
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