BoulderRecruiter Since 2001
the smart solution for Boulder jobs

Customer Enablement Manager

Company: Recurly, Inc.
Location: Boulder
Posted on: April 9, 2021

Job Description:

As the Customer Enablement Manager, you are responsible for driving customers through Recurly's onboarding process with a focus on time to value and customer satisfaction. The Customer Enablement Manager has a strong understanding of Recurly's platform and features in order to provide tailored recommendations for new customer configuration. You will understand the customer's business needs and goals and be seen as a trusted advisor that will guide them as they make best practice decisions during implementation. The goal of the Enablement team is to ensure customers are efficiently set up with Recurly and set up for long term success. Compensation Estimated annual salary for this role may range from $78,795 to $94,500 As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance. Other perks may include: 401(k) Retirement Plan Company equity Flex Time Off Company Events Training/Development Dog friendly office Volunteer opportunities Responsibilities

  • Facilitate and project manage customer onboarding to minimize time-to-value (TTV) for customers
  • Train customers thoroughly on platform capabilities and assist in the setup and creation of their account(s)
  • Tailor onboardings to meet client needs and exceed expectations
  • Efficiently deliver enablement sessions and workshops to clients to advise them on-site setup and best practices
  • Track customer health and progress using internal PSA software
  • Maintain consistent and accurate records to use for internal reporting and monitoring--
  • Demonstrated ability to grasp and learn new business models, and technology paradigms
  • Collaborate cross-functionally with internal teams to align on priorities and follow guidelines to deliver a personalized and compelling experience that scales globally
  • Provide and manage hands-on configuration of client solutions where needed.
  • Troubleshoot issues with the ability to identify roadblocks and escalate as needed
  • Provide communication & visibility to ensure alignment at all levels of the organization
  • Develop & deploy best practices to improve program performance, efficiency, and produce predictable, repeatable results
  • Champion lessons learned to drive continuous improvement & avoid known problems
  • Manage change into standard best practices
  • Manage multiple projects and customers simultaneously while delivering consistent results Requirements
    • 5 or more years of customer-facing experience with exceptional communication and presentation skills, with the ability to effectively communicate ideas and influence all levels of the organization--
    • Excellent project management skills with the ability to be both empathetic and direct to drive results
    • A demonstrated ability to learn quickly, both about businesses and technologies
    • Proven ability to troubleshoot client problems and complex product issues
    • A desire to iterate everything and continuously improve Recurly's process, tools and templates Bonus Points
      • Familiarity with subscription billing management or payments-- About Recurly Recurly, Inc. provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, BarkBox, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 42 countries. Offices located in San Francisco, California, Boulder, Colorado, and New Orleans, Louisiana

Keywords: Recurly, Inc., Boulder , Customer Enablement Manager, Executive , Boulder, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Assistant Salon Manager - Parker and Lincoln
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Englewood
Posted on: 04/16/2021

Sr. AEM Web Development Manager
Description: Company Overview: br Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications (more...)
Company: SPECTRUM
Location: Wheat Ridge
Posted on: 04/16/2021

Director, Engineering
Description: JOB SUMMARY br This position is part of the Charter Software Engineering CPE Video Team that manages teams in the design, development and implementation of video systems and applications. This is a (more...)
Company: SPECTRUM
Location: Denver
Posted on: 04/16/2021


Lead Cashier/Manager
Description: Smok is now hiring for a manager and all around food and beverage rockstar for its upcoming Junction Food Drink location.This smaller version of our RiNo flagship is set to open in April 2021.Interviews (more...)
Company: Smok Barbecue - Junction Food & Drink
Location: Denver
Posted on: 04/16/2021

Sr. AEM Web Development Manager
Description: Company Overview: br Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications (more...)
Company: SPECTRUM
Location: Henderson
Posted on: 04/16/2021

Manager
Description: We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities (more...)
Company: Go Fish Sushi Denver
Location: Denver
Posted on: 04/16/2021

Front of House Manager
Description: Crafted Concepts and our 4 Restaurants Rioja, Bistro Vendome,Stoic Genuine, and Ultreia are looking for Front of House Managers who are smart, positive and energetic with a true passion for hospitality. (more...)
Company: Crafted Concepts
Location: Denver
Posted on: 04/16/2021

Assitant General Manager
Description: Gastamo Group is searching for an energetic, professional and visionary leader for one of our restaurant concepts. Gastamo Group is a locally owned and operated restaurant group in Denver, Colorado with (more...)
Company: Perdida
Location: Denver
Posted on: 04/16/2021

Restaurant Manager
Description: Restaurant Manager-Our Restaurant Managers are responsible for leading and driving the daily operations including managing the kitchen and dining
Company: Shake Shack
Location: Denver
Posted on: 04/16/2021

Director - Software Development, Mobile Applications
Description: Company Overview: br Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications (more...)
Company: SPECTRUM
Location: Morrison
Posted on: 04/16/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Boulder RSS job feeds