Client Success Manager (Account Manager)
Company: CE Broker
Location: Boulder
Posted on: May 16, 2022
Job Description:
Job DescriptionEverChecks software reduces administrative burden
for our healthcare heroes, enabling them to focus on patient work
instead of paper work. With 375+ partners across the US, were
looking for a Client Success Manager to join us in growing the
nations premier Clear To Work platform for healthcare.This
full-time account management position is open in both our locations
- Boulder, CO and Jacksonville Beach, FL. To best serve our
clients, the schedule for this position will be 8am-5pm Monday -
Friday. Position Description:EverCheck specializes in license
verification for the healthcare space. Client Success Managers are
responsible for providing "WOW customer service" and serve as the
primary point of contact for our clients. Our clients are
high-level healthcare executives, and our most successful CSMs have
demonstrated experience in balancing the technical aspects of
software account management with extraordinary relationship
building skills. The ideal candidate will have experience working
with enterprise-level clients in the software/SaaS field.Your
Day-to-Day Responsibilities:
- Serve as the trusted advisor for key users and decision
makers
- Regularly meet with clients to review success plans, collect
feedback, and discuss progress on accomplishing business goals
using EverCheck
- Minimize churn by providing proactive customer service to key
users and decision makers
- Ensure smooth implementations and provide exceptional training
presentations to new key users
- Manage client profiles in the CRM by keeping information
updated, tracking health scores and other retention metrics, and
making note of major changes
- Manage escalated client issues and provide swift resolutions
and recommendations for the future
- Advocate internally for product fixes or features on behalf of
clients
- The ability to travel (including travel by air) for on-site
client visits is essentialRequirementsWhat You Bring To The Team:
- Bachelors degree
- Commitment to the EverCheck vision and culture
- Ability to lead and motivate a team
- Exceptional skills in both written and verbal
communication
- Strong clientservice orientation
- Tech savvy
- Detail oriented and organized
- Excellent problem solving and decision making skills
- Analytically inclined
- Exceptional capacity for empathy and a diplomatic nature
- Energy and enthusiasm - we want to work with people as excited
about life and our mission as we are!BenefitsWhy work for
EverCheck?
- Six-time award winning "Best company to work for" by Outside
Magazine!
- We've made a commitment to sustainability and are putting our
money where our mouth is!
- Wellness benefits to help you live balanced - well pay for your
gym or fitness apps and get you discounts on organic produce.
- Professional Development Allowance - we want you to actively
pursue growth and learning!
- Ample PTO, specific paid time for volunteering and a generous
leave package for new parents.
- Medical, dental, and vision benefits, as well as 401K with
company matching.
- Check it out for yourself at evercheck.com/jobs or our
EverCheck Culture Instagram account.This full-time position is open
in both our locations - Boulder, CO and Jacksonville Beach, FL and
is scheduled to work 40 hours per week, M-F unless otherwise
required by project activities. The target pay range for this role
is $55,000-65,000 annually, commensurate with experience and
geographic location market value and accompanied by our full
benefits package.We are an equal opportunity employer and value
diversity at CE Broker and EverCheck. We do not discriminate on the
basis of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability
status. Qualified candidates from all backgrounds are encouraged to
apply.
Keywords: CE Broker, Boulder , Client Success Manager (Account Manager), Executive , Boulder, Colorado
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