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Veterinary Hospital Operations Manager

Company: National Veterinary Associates
Location: Boulder
Posted on: June 12, 2022

Job Description:

NVA Compassion-First and Colorado Animal Specialty & Emergency are looking for an experienced Hospital Operations Manager at our brand new, state-of-the-art medical facility in Boulder, Colorado! The ideal candidate's work style will exhibit integrity, collaboration, flexibility, and exceptional results. Job Summary The Hospital Operations Manager is an integral member of the hospital and leadership team. The Hospital Operations Manager assists the Hospital Director to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Job Duties and Responsibilities Operations ---Assists and participates in the daily oversight of hospital functions. ---Partners with all hospital team leaders to problem-solve and ensure that client's needs are exceeded, and that optimal patient care is delivered on a consistent basis. ---Partners with hospital leadership to continuously drive the hospital program forward to maximize growth and revenue potential. ---Serves as the overseer of the hospital's OSHA compliance. Develops and maintains a current hospital safety program and involves appropriate team members as necessary. ---Supports all hospital areas as a resource of information and assistance. ---Provides staff support in a non-managerial capacity. ---Develops policies and procedures in cooperation with divisional managers for hospital operations. Financial Duties ---Participates in hospital payroll processes. ---Conducts the calculation, reporting, and pay of doctor commissions. This includes reporting the commissions to the finance department on the 1st of the month. ---Participates with Hospital Director in financial oversight of revenue and expenses for hospital. ---Participates with Hospital Director in budget planning and strategic planning both short-term and long-term. ---Submits expenses as necessary to NVA C-F for processing. ---Communicates with vendors as necessary regarding Accounts Payable. ---Management of accounts receivable, including employee pet balances, and accounts with external collection agencies. ---Approval of invoices as expense reports in Concur. ---Auditing and entry of employee accounts and invoicing. This includes entering the employee pet payments from payroll into the PIMS. ---Manages the financial aspects of Ezyvet to ensure that charges are kept up to date with new procedures, consults and supplies. Acts as part of the Ezyvet super user group to assist with hospital operations. People Management ---Works closely with the MDVM/MD and HD as applicable to oversee staffing needs including hiring, training, disciplining, and terminating as required. ---Helps Divisional Managers recruit new employees and participates in the selection process. ---Helps in the completion of employee orientation, training and participates in performance appraisals. ---Assists Divisional Managers with the implementation of performance-based incentive and rewards and recognition programs. ---Assists Hospital Director and Medical Director with mediation of conflict and maintains employee morale. Client Service ---Supports administration and review of non-medical client complaints. ---Understands, participates and supports planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.Qualifications ---Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility. ---Bachelor's degree in a Business or related discipline with 5+ years of business operations desired. Veterinary or human healthcare hospital management is beneficial, but not required.---CVPM highly desired---Knowledge of financial budget management. ---Background in managing service-oriented operations. ---Ability to plan, organize and effectively present ideas and concepts. ---Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively. ---Strong oral and written communication skills. ---Excellent interpersonal skills. ---Must be able to multi-task and deal with high levels of stress in an environment of changing priorities. *Benefits include but are not limited to health, vision and dental, 401k, short-term disability, life insurance, paid vacation, sick leave, and CE allowance. Relocation assistance is also available. Compensation: $90-100k, the range will depend upon experience. At NVA we value a positive culture built on collaboration, servant leadership, and growth for our employees. We believe in work life balance and mental health. The NVA Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self care practices) from our Chief Community Officer. #NVA-CF Colorado Animal Specialty & Emergency (CASE) is a newly constructed 37,000 square foot tertiary referral specialty and emergency veterinary hospital, located in Boulder, Colorado. The team of 130+ employees at CASE consists of approximately 30+ doctors and 100+ staff. Our multi-disciplinary specialty and emergency teams work under one roof, allowing our doctors and veterinary nurses to collaborate and provide the most comprehensive and advanced level of care possible to the pets in our communities. CASE offers numerous services led by highly skilled specialists, with a focus on cutting edge medicine, close partnership with our local veterinary community, and dedicated client care. Our specialists have more than 100 years of combined experience in academic education, including several professors at elite universities. They have pioneered collaborative research programs, published impactful results in academic journals and remain active within their respective disciplines. Partnering with regional veterinarians, our goal is to deliver veterinary care with integrity, transparency, and inclusion. For more information, please check out our website: Equal Employment Opportunity It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Keywords: National Veterinary Associates, Boulder , Veterinary Hospital Operations Manager, Executive , Boulder, Colorado

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