Assistant Community Manager
Company: Boulder Housing Partners
Location: Boulder
Posted on: June 18, 2022
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Job Description:
Are you looking for a position at a mission-driven, innovative
organization with great benefits? If so, join Boulder Housing
Partners! We are a PERA employer and offer great public
employeeretirement benefits, work-life balance, and flexible
schedules. We build, own, and manage affordable housing in the City
of Boulder, bringing together staff and stakeholdersfrom diverse
backgrounds to accomplish a common goal. We are currently looking
for two ACM's to join our portfolios. This positiondoes require
LIHTC and HUD experience.HISTORYFounded in 1966, Boulder Housing
Partners (BHP) is known for creative and award-winning approaches.
BHPs goal is to make living in Boulder possible and affordable,
regardless of income. We are committed to fostering a healthy sense
of community in every property we develop. We are an inclusive
organization that operates creatively, decisively, and effectively,
with strong and consistent values and an understanding that housing
is as much about people as it is about place. We build, own and
manage 33% of the total inventory of affordable housing in Boulder,
making a strong contribution to City Council's goal that 10% of all
housing is permanently affordable.Our commitment to the
organizational stewardship of assets involves fostering a caring
and supportive work environment for our most valuable asset- our
employees. We realize that our mission can only be realized with a
team of dedicated and passionate people. BHP provides professional
development opportunities as well as a generous benefits package
that includes medical, dental, vision, life insurance, paid
holidays and personal days, as well as retirement benefits. Our
culture promotes work-life balance and opportunities to engage in
healthy lifestyle activities.What its like to work with us:If your
goal is to help build diverse and inclusive communities by
providing homes, creating community and changing lives, consider
joining us at BHP. We know our employees are our most important
resource, in addition to rewarding and meaningful work we enjoy:+
Medical, dental, vision health plans+ Retirement benefits that
includes PERA defined benefit plan plus 401k and 457 plans+ Paid
life insurance+ Employee wellness program+ Long term disability+
13paid holidays per year plus vacation and sick leave+ Excellent
work-life programs, such as flexible schedules, training
opportunities, and moreBHP is an Equal Opportunity Employer OVERALL
JOB OBJECTIVE : Under general supervision, the Assistant Community
Manager provides support to the property managers for public
housing, section 8 project-based, affordable, tax credit, and
market rate housing in the City of Boulder. Functions include
monitoring age receivables, completing financial reports, marketing
planning, monitoring activities related to occupancy, processing
and monitoring renewal and recertification paperwork, showing
apartments, completing compliance reports, filling in for property
manager as needed, and performing property management related
duties as required. COMPETENCIES: Interpersonal Skills Commits to
finding ways to work with a wide array of people and finds ways to
adjust to working in different situation and with people who have
different styles. Peer Relationships Can quickly find common ground
and solve problems for the good of all, can solve problems with
peers with a minimum of noise, is seen as a team player and is
cooperative, easily gains trust and support of peers, encourages
collaboration, can be candid with peers. Dealing with Ambiguity can
effectively cope with change, can shift gears comfortably, can
decide and act without having the total picture, isnt upset when
things are up in the air, doesnt have to finish things before
moving on, can comfortably handle risk and uncertainty.
Self-Knowledge is personally committed to and actively works to
continuously improve him/herself, understands that different
situations and levels may call for different skills and approaches,
works to deploy strengths, works on compensating for weakness and
limits. Customer Service Provides exemplary customer to applicants,
residents, community partners, and co-workers. DUTIES AND
RESPONSIBILITIES: + Assist with property management financial
processes. This includes the following: + Monitor and post monthly
rents for the portfolio + Monitor resident ledgers + Monitor and
manage age receivables according to policy + Process demands and
ensure rent collection policies are followed + Perform month end
review and reporting + Review, monitor, and manage GPRI reports +
Assist with processing all paperwork and mailings related to
recertifications and renewals. This includes the following: +
Maintain and create filing and logging systems for first, second
and final mailings + Process recertification and send notification
of recertification to residents + Mail letters and packets and
track return of documents + Review forms for accuracy and
completeness. Research and obtain missing information as needed +
Organize paperwork and assist as requested + Track traffic, enter
data into Yardi software system + Maintain organized resident files
+ Assist with lease-up of vacant units. This includes the
following: + Respond to inquiries via telephone and walk ins +
Process and maintain waitlists + Manages marketing plan for the
properties + Process applications for housing + Conduct landlord
references + Conduct background checks + Check files for
eligibility criteria + Show available units + Conduct pre-leasing
inspections of vacant units to ensure units are in move-in
condition + Assist with move outs. This includes the following: +
Inspect and walk units at move out + Assess charges with
maintenance + Assess and complete move out disposition + Process
move out file + Assist community managers by: + Holding office
hours on-site as needed + Posting notices at sites + Filing +
Interpreting for Spanish-speaking clients + Assist community
managers with resident issues, including: + Monitor rent
collections and late payment reports + Initiate and follow up on
resident payback agreements + Assist with resident issues, requests
and communications + Working knowledge of Reasonable Accommodation
situations under Section 504 + Assist with all other paperwork
issues, including but not limited to filing, reporting requirements
for the various funders and program administrators. + Performs
related duties as required by management to meet the needs of BHP.
+ Regular, predictable attendance is an essential function of this
position. + Takes proper safety precautions, anticipates unsafe
circumstances, and acts accordingly to prevent accidents. Is
responsible for the safety of self, others, materials, and
equipment. Uses all required safety equipment. Generally, duties
and responsibilities are listed from most to least critical or time
consuming. Boulder Housing Partners is committed to hiring
employees who provide good customer service; our employees
communicate courteously and responsively and provide effective and
efficient service to the public and co-workers. REQUIREMENTS: High
school diploma or equivalent. Strong organizational experience.
Experience with data entry and database management. Ability to
accurately verify multiple sources of information and make
assessments. Demonstrated ability to communicate with internal and
external customers; proven composure in difficult situations;
ability to manage and resolve conflict effectively. Attention to
detail. Ability to work with diverse populations. Interest, desire,
ability and commitment to provide excellent customer service in
person and over the telephone. Ability to work independently, take
initiative, handle multiple tasks simultaneously, and to assume
responsibility for completion of complex workload without close
supervision. Acceptable background information, including criminal
history. Valid Colorado driver's license and acceptable motor
vehicle record. DESIRED QUALIFICATIONS: Experience with housing
software, particularly Yardi. Customer Service experience.
Bilingual Spanish/English. Hiring Range: $22- 28/hourDOQ
(490978453)
Keywords: Boulder Housing Partners, Boulder , Assistant Community Manager, Executive , Boulder, Colorado
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