Client Success Manager- Remote USA
Company: Intelerad Medical Systems
Location: Boulder
Posted on: June 18, 2022
Job Description:
Company DescriptionImproving healthcare through innovative
technology is at the core of Intelerad's work. Our scalable medical
imaging platform connects clinicians to a powerful imaging
ecosystem that is fast, smart, and tapped into the data they need,
no matter their location. We're focused on delivering a
best-in-class medical image management solution that improves
provider efficiency, decreases the cost of healthcare, and improves
the overall health of populations.Intelerad offers one of
healthcare's most comprehensive imaging and analytics platforms.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700
employees located in offices across six countries. The company
empowers nearly 2,000 healthcare organizations around the world
with the speed, scalability, and simplicity needed to increase
business performance while, most importantly, improving patient
outcomes. Intelerad's modern enterprise solutions have been
acknowledged by a Best in KLAS recognition, ranking #1 for PACS
Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US)
report. To learn more, visitintelerad.comand follow Intelerad on
LinkedIn and Twitter.Job DescriptionJob Summary:The Client Success
Manager is responsible for proactively engaging, nurturing and
bringing success to our clients while also keeping Intelerad's best
interests at heart. The Client Success Manager ensures that our
clients achieve their desired outcomes at every stage of their
journey and that they realize continued value from our solutions
and services. The Client Success Manager also ensures that clients
are continuously getting the most value they can from our solutions
and services to achieve their goals over the customer
lifecycle.Duties/Responsibilities:
- Funnel customer feedback and recommend the most efficient
improvements to Intelerad's cross-functional teams in order to
ensure end-to-end great customer experience;
- Work collaboratively with our Customer Success Specialists in
delivering SOWs;
- Generate engagement on our upscale services by promoting
training and driving new solution adoption in new client project
needs;
- Be the client's voice at Intelerad through a continuous
feedback loop process, monitor customer usage data and lead
meetings with main stakeholders using your strategic skills for
account growth;
- Ensure development roadmap is aligned with the clients' desired
outcomes, improve overall client experience and bring value
add
- Assess and initiate project requests to address clients' needs
and build comprehensive SOW
- Mobilize internal technical teams to meet clients' goals
- Manage escalations for client issues, act as liaison between
Intelerad technical departments and the client, ensure resolution
and recommend process improvement
- Be the point of escalation for critical client issues and
recommend process improvement
- Present client progress vs goals during business reviews
- Understand the client's changing needs and update the plan
accordingly
- Generate engagement and drive solution adoption along the
customer journey; particularly during: go-live, on-going usage,
solution upgrades and renewals - help clients get the most from
product updates and new services as they become available
- Assess training needs, recommend delivery options and
additional training development to support clients'
self-sufficiency
- Be the point of escalation for critical client issues and
recommend process improvementQualificationsRequired
Experience/Skills:
- Bachelor's degree in Business Administration, Computer or a
related field
- 3+ years experience in customer facing roles
- 1+ years experience in the field of customer success or the
equivalent, in improving customer satisfaction, adoption and
loyalty
- Proven ability to demonstrate the value of software products
and professional services
- Ability to build relationships with clients at both the
operational and executive levels
- Proven experience in team management and ability to demonstrate
collaborative leadership
- Experience to secure and maintain professional work
relationships and interact with clients at all levels (experience
with C-Suite executives is an asset)
- Exceptional communication, negotiation, and leadership
skills
- Ability to communicate and build rapport with internal
management and other company personnel
- This position requires up to 25% of travel, mainly in North
AmericaThis job description may not be inclusive of all assigned
duties and the scope of the job may change as necessitated by
business demands.Additional InformationAll applicants meeting
minimum qualifications will be required to complete a 30
minuteonline assessment as part of your application.Intelerad and
Ambra Health Combine to Form the Global Industry Leader in Cloud
PACS and Enterprise ImagingIntelerad Partners with Strategic
Radiology to Bring Innovative Medical Image Management Solutions to
More than 1,300 Radiologists Across the USMeet Intelerad's
Leadership
Team:https://www.intelerad.com/en/about/leadership-team/#remoteUSA
Keywords: Intelerad Medical Systems, Boulder , Client Success Manager- Remote USA, Executive , Boulder, Colorado
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