Enterprise Knowledge Manager
Company: Scaled Agile Inc
Location: Boulder
Posted on: August 6, 2022
Job Description:
Job DescriptionCompany Description
Scaled Agile, Inc., (SAI) is the provider of SAFe®, the world's
leading Framework for enterprise agility. Through learning and
certification, a global partner network, and a growing community of
over 800,000 trained professionals, SAI helps enterprises build
better systems, increase employee engagement, and improve business
outcomes.Based in Boulder, Colorado, SAI is a member of the Pledge
1% corporate philanthropy movement. SAI contributes to the local
community through this program and inspires and encourages other
companies to do the same.Job Description
Scaled Agile is looking for an experienced Enterprise Knowledge
Manager to join us. In this role, you will take the lead in
organizing Scaled Agile's intranet and document taxonomies used by
our entire company. As a Knowledge Manager, you will define the
content/knowledge management strategy and support the content
architecture and strategy. The role will focus on developing,
auditing, and maintaining high-quality content for employees and
customers. You will play a significant role in the development of a
successful and effective knowledge base and will have a direct
impact on employees day to day. Knowledge managers are expected to
keep themselves and their appointed teams accountable for
compliance to the company's expectations and strategy. They are
also responsible for communication, promoting collaboration, and
workplace harmony.An ideal candidate thrives in a dynamic
fast-paced environment and possesses soft skills such as great
leadership, effective communication, problem-solving, coaching, and
teamwork skills. These skills will aid in promoting a culture of
knowledge-sharing that is enabled through guidance and learning.
Primary Job Responsibilities:
- Define the knowledge management strategy for our knowledge base
and maintain high quality, up-to-date, and searchable content for
audiences of varying skill levels
- Work effectively across the organization with stakeholders,
change management, service teams, trainers, curriculum developers,
and subject matter experts to develop and support new and existing
products, features, and services.
- Establish writing guidelines based on knowledge base best
practices and develop the team to ensure they are achieving or
surpassing them.
- Promoting collaboration and knowledge sharing through defining,
supporting, and encouraging the use of knowledge to employees of
all skill levels and roles
- Ensuring that knowledge technologies are up-to-date and working
according to function, as well as ensuring that employees are not
misusing company tech infrastructure
- Controlling the accessibility and flow of knowledge within the
organization and to external parties
- Monitor progress by leveraging analytics to assess the impact,
engagement, functionality, and effectiveness of knowledge
management strategy
- Providing relevant coaching, training, and support to champion
a knowledge management cultureGetting the Organization Ready The
Knowledge Manager should perform the following functions to
facilitate knowledge management (KM) readiness for the
organization:
- Create awareness in the organization of the principles of
knowledge management and how they can impact the performance of the
organization.
- Work with leadership to establish KM as a priority business
lever for the organization and develop means to legitimize and
motivate the seeking and sharing of knowledge
- Create an awareness of the behaviors and culture needed to
promote knowledge management and guide and support both individuals
and teams in embracing a change in behavioral style, moving from
data/information push to knowledge pull and sharing
- Work to ensure appropriate IT enablers for knowledge
management
- Help guide how the intranet is organized and maintained.
- Make recommendations on systems and processes for consolidation
and simplification, including recommendations related to new system
adoption.
- Partner closely with Operational Excellence, Customer Success,
Product Management, Development and IT teams on database and
content repository management and other technical processesManaging
the Knowledge Base The Knowledge Manager should have the following
responsibilities in managing the knowledge base:
- Identify the knowledge critical to the organization; looking
beyond technical knowledge (‘know-how) to strategic,
business-environmental, people and other knowledge categories
(‘know-why', ‘know-who' etc.)
- Identify the individuals in the organization with knowledge in
specific areas which are critical to the performance of the
organization and enroll them in the process of capturing, managing,
and transferring that knowledge to all applicable roles in the
company.
- Coach the organization in the use of KM processes and
tools
- As necessary, develop a suite of process tools for learning
before, during and after and a means of integrating these within
the normal working practices of the organization
- As necessary, develop processes for capture, storage,
validation and retrieval of knowledge; both within the organization
and externally with others.
- Prompt for, and facilitate, the capture of learning after all
significant projects Ensure the knowledge generated within the
organization is made easily visible, available and useful to
seekers
- Monitor the effectiveness, maintenance and use of the IT tools
and systems as they apply to KM, and implement improvements
- Be responsible for metadata cataloging, structure, versioning,
storage, archival, and display for internal documents including
images, video, web documents, office documents, and PDF
- Identify and socialize policies for use of various systems and
related content, including file naming conventions, versioning,
check-in/check-out procedures, archiving, copyrights management,
information privacy/security.
- Maintain and monitor policies and procedures for document
classification, handling, and storage
- Assist new users and maintain user-level guidelines and
documentation
- Coordinate document updates with teams or individuals
- Lead content oversight groups to regularly review site
processes and improvementsQualifications
Required Skills:
- 8+ years of general work experience
- Experience in Salesforce.com (SFDC), Creative Cloud, Box, Data
Asset Management systems (DAM) or Content Management Systems (CMS),
Wiki
- Basic HTML knowledge
- Solid coordination skills and attention to detail; ability to
work with an extensive amount of information
- Excellent written and verbal communication skills; ability to
translate technical concepts into plain language that non-technical
associates can understand
- Confident and effective communicator using various media
- A skillful listener with an open style; good at facilitating
discussion Excellent influencing skills
- Good networking and sharing of ideas and success
- Clear and up-to-date understanding of business situation and
processes and good working knowledge of organizational
strategy
- Ability to think strategically in terms of culture and
behavior, business processes and technology, and tools
- Good appreciation of customer needs at both operational and
strategic levels
- An understanding of the principles of knowledge
managementPreferred Skills:
- Experience in administering document management systems
- Master of Library Science degree; or equivalent experience
- Light querying and scripting skills (JavaScript, template
languages, Python, etc.)
- Exhibit the agile mindset; preferably by active SAFe
Certifications (SA, PO/PM or S4T)
- Preferred, KCS Practices v6 Certification
- Experience using document management tools or metadata formats
like Jive, Igloo, Alfresco, SBS, XML, etc.
Additional Information
Compensation: Scaled Agile is committed to fair and equitable
compensation practices. The target salary range for this position
is $90,000-$120,000 annualized. Final compensation for this role
will be determined by various factors such as a candidate's
relevant work experience, skills, and certifications.Benefits:
Employees of Scaled Agile are also compensated with a competitive
benefits package including medical, dental, vision, optional
insurance products including pet insurance, 401K with a match,
flexible paid time off, company-paid sabbatical after six years of
service, bonus plan, and equity options.Where you'll be working:
Although preference will be given to candidates in Metro Denver /
Boulder, we are open to candidates working remotely from other U.S.
locations. While we are productive working remotely, we also enjoy
access to our office as a place to work and gather with our
colleagues. Wondering if you should apply?As a company that helps
organizations embrace and turn change into opportunity, we're
looking for teammates with diverse experiences who thrive on
applying their knowledge in new ways. You don't need to meet every
listed qualification to apply. If you're motivated by an iterative
approach to growth, learning, collaboration, and relentless
improvement, we want to hear from you. Work Differently. Build the
Future.
Keywords: Scaled Agile Inc, Boulder , Enterprise Knowledge Manager, Executive , Boulder, Colorado
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