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Enterprise Knowledge Manager

Company: Scaled Agile Inc
Location: Boulder
Posted on: August 6, 2022

Job Description:

Job DescriptionCompany Description

Scaled Agile, Inc., (SAI) is the provider of SAFe®, the world's leading Framework for enterprise agility. Through learning and certification, a global partner network, and a growing community of over 800,000 trained professionals, SAI helps enterprises build better systems, increase employee engagement, and improve business outcomes.Based in Boulder, Colorado, SAI is a member of the Pledge 1% corporate philanthropy movement. SAI contributes to the local community through this program and inspires and encourages other companies to do the same.Job Description

Scaled Agile is looking for an experienced Enterprise Knowledge Manager to join us. In this role, you will take the lead in organizing Scaled Agile's intranet and document taxonomies used by our entire company. As a Knowledge Manager, you will define the content/knowledge management strategy and support the content architecture and strategy. The role will focus on developing, auditing, and maintaining high-quality content for employees and customers. You will play a significant role in the development of a successful and effective knowledge base and will have a direct impact on employees day to day. Knowledge managers are expected to keep themselves and their appointed teams accountable for compliance to the company's expectations and strategy. They are also responsible for communication, promoting collaboration, and workplace harmony.An ideal candidate thrives in a dynamic fast-paced environment and possesses soft skills such as great leadership, effective communication, problem-solving, coaching, and teamwork skills. These skills will aid in promoting a culture of knowledge-sharing that is enabled through guidance and learning. Primary Job Responsibilities:

  • Define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill levels
  • Work effectively across the organization with stakeholders, change management, service teams, trainers, curriculum developers, and subject matter experts to develop and support new and existing products, features, and services.
  • Establish writing guidelines based on knowledge base best practices and develop the team to ensure they are achieving or surpassing them.
  • Promoting collaboration and knowledge sharing through defining, supporting, and encouraging the use of knowledge to employees of all skill levels and roles
  • Ensuring that knowledge technologies are up-to-date and working according to function, as well as ensuring that employees are not misusing company tech infrastructure
  • Controlling the accessibility and flow of knowledge within the organization and to external parties
  • Monitor progress by leveraging analytics to assess the impact, engagement, functionality, and effectiveness of knowledge management strategy
  • Providing relevant coaching, training, and support to champion a knowledge management cultureGetting the Organization Ready The Knowledge Manager should perform the following functions to facilitate knowledge management (KM) readiness for the organization:
    • Create awareness in the organization of the principles of knowledge management and how they can impact the performance of the organization.
    • Work with leadership to establish KM as a priority business lever for the organization and develop means to legitimize and motivate the seeking and sharing of knowledge
    • Create an awareness of the behaviors and culture needed to promote knowledge management and guide and support both individuals and teams in embracing a change in behavioral style, moving from data/information push to knowledge pull and sharing
    • Work to ensure appropriate IT enablers for knowledge management
    • Help guide how the intranet is organized and maintained.
    • Make recommendations on systems and processes for consolidation and simplification, including recommendations related to new system adoption.
    • Partner closely with Operational Excellence, Customer Success, Product Management, Development and IT teams on database and content repository management and other technical processesManaging the Knowledge Base The Knowledge Manager should have the following responsibilities in managing the knowledge base:
      • Identify the knowledge critical to the organization; looking beyond technical knowledge (‘know-how) to strategic, business-environmental, people and other knowledge categories (‘know-why', ‘know-who' etc.)
      • Identify the individuals in the organization with knowledge in specific areas which are critical to the performance of the organization and enroll them in the process of capturing, managing, and transferring that knowledge to all applicable roles in the company.
      • Coach the organization in the use of KM processes and tools
      • As necessary, develop a suite of process tools for learning before, during and after and a means of integrating these within the normal working practices of the organization
      • As necessary, develop processes for capture, storage, validation and retrieval of knowledge; both within the organization and externally with others.
      • Prompt for, and facilitate, the capture of learning after all significant projects Ensure the knowledge generated within the organization is made easily visible, available and useful to seekers
      • Monitor the effectiveness, maintenance and use of the IT tools and systems as they apply to KM, and implement improvements
      • Be responsible for metadata cataloging, structure, versioning, storage, archival, and display for internal documents including images, video, web documents, office documents, and PDF
      • Identify and socialize policies for use of various systems and related content, including file naming conventions, versioning, check-in/check-out procedures, archiving, copyrights management, information privacy/security.
      • Maintain and monitor policies and procedures for document classification, handling, and storage
      • Assist new users and maintain user-level guidelines and documentation
      • Coordinate document updates with teams or individuals
      • Lead content oversight groups to regularly review site processes and improvementsQualifications

        Required Skills:
        • 8+ years of general work experience
        • Experience in (SFDC), Creative Cloud, Box, Data Asset Management systems (DAM) or Content Management Systems (CMS), Wiki
        • Basic HTML knowledge
        • Solid coordination skills and attention to detail; ability to work with an extensive amount of information
        • Excellent written and verbal communication skills; ability to translate technical concepts into plain language that non-technical associates can understand
        • Confident and effective communicator using various media
        • A skillful listener with an open style; good at facilitating discussion Excellent influencing skills
        • Good networking and sharing of ideas and success
        • Clear and up-to-date understanding of business situation and processes and good working knowledge of organizational strategy
        • Ability to think strategically in terms of culture and behavior, business processes and technology, and tools
        • Good appreciation of customer needs at both operational and strategic levels
        • An understanding of the principles of knowledge managementPreferred Skills:
          • Experience in administering document management systems
          • Master of Library Science degree; or equivalent experience
          • Light querying and scripting skills (JavaScript, template languages, Python, etc.)
          • Exhibit the agile mindset; preferably by active SAFe Certifications (SA, PO/PM or S4T)
          • Preferred, KCS Practices v6 Certification
          • Experience using document management tools or metadata formats like Jive, Igloo, Alfresco, SBS, XML, etc.

            Additional Information

            Compensation: Scaled Agile is committed to fair and equitable compensation practices. The target salary range for this position is $90,000-$120,000 annualized. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications.Benefits: Employees of Scaled Agile are also compensated with a competitive benefits package including medical, dental, vision, optional insurance products including pet insurance, 401K with a match, flexible paid time off, company-paid sabbatical after six years of service, bonus plan, and equity options.Where you'll be working: Although preference will be given to candidates in Metro Denver / Boulder, we are open to candidates working remotely from other U.S. locations. While we are productive working remotely, we also enjoy access to our office as a place to work and gather with our colleagues. Wondering if you should apply?As a company that helps organizations embrace and turn change into opportunity, we're looking for teammates with diverse experiences who thrive on applying their knowledge in new ways. You don't need to meet every listed qualification to apply. If you're motivated by an iterative approach to growth, learning, collaboration, and relentless improvement, we want to hear from you. Work Differently. Build the Future.

Keywords: Scaled Agile Inc, Boulder , Enterprise Knowledge Manager, Executive , Boulder, Colorado

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