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Sr. Project Manager

Company: ClientSolv Technologies
Location: Boulder
Posted on: September 17, 2022

Job Description:

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.Job DescriptionAs a member of the Emergency Services team, the Sr. Program Manager leads the planning, implementation, and delivery of 9-1-1 Services for assigned customers. The ideal candidate understands the complexity and critical nature of 9-1-1 call and data delivery and can lead cross-functional teams through implementation and ongoing support of 9-1-1 solutions for our customers. He/she should be self-motivated, and technically astute; but with keen insight into human behavior and motivational forces. We are looking for someone who can interface equally effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This job involves leadership in the implementation and delivery of solutions that modernize emergency communications and save lives.Essential Functions:

  • Lead the successful implementation, delivery, and ongoing support of 9-1-1 services for assigned customers in accordance with the scope and objectives documented in the customer's statement of work. Effectively coordinate with the client and internal cross-functional resources -while managing expectations, delivery scope, approach, timelines, risks, and resources.
  • Collaborate on project plans, drive on-time delivery, identify and communicate risks and risk mitigation strategies, and facilitate appropriate solutions.
  • Develop strong customer relationships and interface with customers on all aspects of their emergency services solutions.
  • Track customer-specific program metrics and analyze delivery performance and key business performance indicators.
  • Prepare and present program status to stakeholders, leadership, and external customers.
    Collaborate with other departments to integrate with existing business systems and processes. Identify, design, develop/improve, and execute processes, goals, and solutions to ensure implementation excellence and optimal customer experience. -
  • This position will have rotational on-call support responsibility for customer communication in the case of critical 9-1-1 solution incidents. -
    -Position Requirements:
    • Degree in Network Engineering, Software Engineering, Telecommunications, Business, or the equivalent
    • 5+ years program/project management
    • 7+ years' experience leading cross-functional teams
    • 3+ years' experience in 9-1-1 routing solutions and services (wireline, VoIP, Wireless, and/or NG911)
    • Strong project management skill and orientation
    • Strong written, verbal, and customer account management skills
    • in communicating issues, impacts, and corrective actions on programs to internal and external representatives
    • Ability to understand and communicate both technical and business informationPreferred Qualifications:
      • Strong understanding of telecom networks
      • Technical understanding of Next Generation 9-1-1 solutions and operations
      • Technical understanding of VoIP and Wireless 9-1-1 solutions and operations Hi PLACEHOLDER, looks like you already have a Smartr Account. Use it today to apply quickly and accurately! Use Scan QR Code in WeChat and click - - - to share.

Keywords: ClientSolv Technologies, Boulder , Sr. Project Manager, Executive , Boulder, Colorado

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