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Innovation Lab Operations Manager

Company: Holland & Hart LLP
Location: Boulder
Posted on: May 28, 2023

Job Description:

General Purpose:The Innovation Lab Operations Manager serves as trusted advisor to the Director of Innovation, manages the Solutions Engineering team, and takes primary responsibility for the day-to-day operations of the Innovation Lab (Lab). As needed, this position will assist with operations for Juris Futura, LLC (JF).

Essential Duties/Responsibilities:

Strategic Planning and Execution

  • Work with the Lab Director and others in preparing the Lab's annual business plans.
  • Assist the team in executing on their plans and in helping to coordinate the firm resources necessary for doing so. Monitor performance against these plans throughout the year and keep all parties and firm leadership informed
  • Work with PGLs and other internal "customers" of the Lab to ensure that their perspectives and development needs are represented in the Lab's plans and that agreed upon initiatives and projects are executed. Financial Performance Management
    • Develop and monitor annual budget and expenses for the Lab; develop and monitor annual revenue, budget and expenses for JF.
    • Develop, monitor, and report on key development and performance metrics, including staffing, activity levels, productivity, project completion; keep Lab Director continuously informed as to performance of the Lab and JF during the year; identify any issues, and assist in addressing those issues; identify specific developer / scientist / analyst and other staff performance issues and address those issues.
    • Hold monthly customer service performance review meetings with Lab Director and others responsible for managing developers /scientists /analysts, and for assigning work.
    • Prepare monthly performance reports, with appropriate analysis, and distribute them to Lab Director and others as appropriate
    • Work to create a realistic P&L measure for the Lab and JF; work towards measuring the Lab's contributions, its' overall value to the Firm, and its' profitability contribution; work to create the same measures for JF.
    • When required for JF, assist in creating a proposal generation, client billing, invoicing, and collections system. Project Management
      • Work with all interested parties, firm leadership, and relevant PGLs to identify high-impact assignments and prioritize them in relation to Lab capabilities and resources.
      • Work with the Lab Director and others, manage discussions and decisions for off-the shelf software as they relate to filling practitioner needs, in lieu of creating new products within the Lab
      • Manage the project list, workload and development schedules of the Lab; maintain focus on priority projects.
      • Consistently look for ways to make the project assignment and execution processes run better - more efficiently and more effectively.
      • Improve communication both into and out of the Lab between developers and users; monitor and continuously enhance the Quality Assurance function. Solutions Engineers Management
        • Oversee the Solutions Engineering team in their work to apply Lab technology to solve practitioner problems
        • As appropriate, serve as line manager for members of the Solutions Engineering team. Recruiting and Resource Management
          • Work closely with the Lab Director to identify recruiting needs for both the Lab and JF.
          • Help to better define all the existing roles and responsibilities of the developers / scientists / analysts; use this clearer understanding to inform and craft the development and performance metrics.
          • Develop and implement an enhanced customer support performance monitoring and review process; manage that process within the Lab. Professional Development
            • Work closely with the Lab Director and Firm Professional Development staff to identify training needs and play a leadership role in ensuring that the appropriate training is provided to executive staff (Director and Operations Exec) / developers / scientists / analysts. JF - Business Development, Marketing and Client Relations

              When appropriate, liaise between Firm Client Relations, Marketing/Business Development, and Communications teams to work towards supporting the Firm's overall strategic communications and branding goals, expanding business from specific JF client targets, and raising awareness in the marketplace.
              • Manage selected business development initiatives.
              • Manage development of marketing and business development materials.
              • Work with Communications team on articles, interviews and other strategiccommunications.
              • Lead effort in creating awareness for JF. Technical Resource Management
                • Work closely with Lab Director to identify technology, platform and infrastructure needs for the Lab and JF's development efforts. Lead the process in developing the business case for these resources.
                • As necessary, work with Firm management and IT Leadership to acquire, install and integrate these resources.
                • Track industry trends and contribute to the continuous improvement of the Lab's technical toolset. Internal Meetings and Communication
                  • Work to ensure that Lab team members have high-functioning meeting and communication protocols.
                  • Organize monthly meetings and assist Lab Director in developing the agenda. Organize at least monthly Lab group meetings and assist Lab Director in developing the agenda.
                  • Attend internal meetings (as appropriate) and present on various topics relating to financial performance and management issues.
                  • Attend JF Board meetings (as appropriate) and present on various topics relating to financial performance and management issues.
                  • Lead development of Lab retreats from a substantive and operational standpoint Supervisory Duties:
                    • Organizes and oversees the schedules, work, and productivity of the team
                    • Manages their departments efficiently and in accordance with departmental goals.
                    • In accordance with policy, participates in staffing for teams and decision making on hiring.
                    • Help to develop the job descriptions and support the recruiting, interviewing and hiring process
                    • Help to codify and improve the on-boarding, orientation and training process for new hires, with the goal of supporting them in contributing optimally to the Lab's productivity as quickly as possible.
                    • Provides performance feedback and completes evaluations that are timely and constructive.
                    • With the assistance of HR, handles discipline and termination of employees as needed and in accordance with company policy. Job Qualifications (Education, Experience and Certification):
                      • Bachelor's degree from accredited college or university in Engineering, Business Administration (or relevant curriculum). Graduate Engineering degree and/or MBA preferred. Some law firm / legal services experience not required, but helpful.
                      • Five to ten years' related and transferable experience in the areas of project management, software development management, recruiting and administration in a software development setting, or other technology environment, five years of which experience would be in a management capacity, relating to:
                      • Management of people in technical settings
                        • Budget and finance management
                        • Efficient and effective project management relating to software or technology development, financial management and human relations.
                        • Operations
                        • Demonstrated analytical and operational skills.
                        • Excellent executive-level leadership and communication skills.
                        • Ability to develop and cultivate strong professional working relationships with diverse colleague group.
                        • Ability to engender motivation and confidence in all members of the Lab and Firm. Competencies:
                          • Organization & Planning:Proactively takes actions, finds solutions, and displays skills to be efficient and productive.
                          • Communication:Understands the importance of and demonstrates verbal, written, and non-verbal communications
                          • Team Player:Works within team and cross-functionally to meet required results.
                          • Customer/Client Experience:Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.

                            Physical Requirements:While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.

                            The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                            Work Environment:Professional office atmosphere. Sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional off-hour meetings and events.

                            The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                            Note:This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

                            Holland & Hart offers of employment take into consideration a candidate's education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. CO Salary Range -$113,924.95-$189,874.92. A discretionary bonus may be available based upon performance.

                            Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees. Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes, dental, vision, life, AD&D, EAP, STD, and LTD. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and long-term care insurances, as well as a 401(k)-retirement plan with a company match. In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Keywords: Holland & Hart LLP, Boulder , Innovation Lab Operations Manager, Executive , Boulder, Colorado

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