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Director CRM

Company: VirtualVocations
Location: Boulder
Posted on: July 1, 2024

Job Description:

A company is looking for a Director Customer Relationship Management.

Key Responsibilities:

Establish and lead a new Phone Customer Experience team
Create strategies to enhance customer experiences and consultant efficiency in the phone channel
Evaluate and set a desktop system strategy considering technology advancements and consultant needs

Required Qualifications:

Bachelor's degree with 8 years of related professional experience or 11 years of relevant experience without a degree
Experience in process/procedure design, testing, and implementation
Ability to develop and implement strategies using analytics and process design thinking
Proven collaboration skills with operational and non-operational groups
Experience in leading change through business systems and technology investments

Keywords: VirtualVocations, Boulder , Director CRM, Executive , Boulder, Colorado

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