Front Desk/Receptionist - Physical Therapy
Company: BoulderCentre for Orthopedics
Location: Boulder
Posted on: June 12, 2022
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Job Description:
Description:
Job Summary: This position greets and directs patients and visitors
with professionalism and courtesy. Obtains patient paperwork for
check-in, ensures accuracy and completeness of patient demographic
information in EMR form. The receptionist will be responsible for
answering incoming calls, checking patients in and out, collecting
necessary documentation and demographic information, collecting
co-pays, pre-payment for procedures, payment on balances due at
time of visit or past due, as well as additional clerical
dutiesPrimary Job Responsibilities: Greets and interacts with
patients, staff and visitors in a prompt, professional and friendly
manner, determines the purpose of visit, and directs them to
appropriate person or department(s). Additionally, checking
patients in and out, collecting necessary documentation and
demographic information, collecting co-pays, pre-payment for
procedures, payment on balances due at time of visit or past
due.Promptly and professionally answers telephone calls. Routes
calls appropriately, offering voice mail or redirection of calls as
needed.Schedules appointments for patients either by phone when
they call in or in person after an office visit. Uses computerized
EMR system to match therapist/clinician availability with patient's
preferences in terms of date and time.Maintains scheduling system
so records are accurate and complete and can be used to analyze
patient/scheduling patterns. Communicates as needed with
therapist/clinicians and other staff about any patient concerns or
issues related to scheduling. Consults with Front Desk Supervisor
and/or EMR Educator about any system problems.Explains financial
requirements to the patients or responsible parties and collects
copays as required.Verifies physical therapy benefits with
insurance companies.Responsible for keeping reception, patient
waiting areas, and break room clean and organized.Facilitates
patient flow and communicates delays with patients and clinical
staff. Follows all policies on safety and security; maintains
restricted areas safe by safeguarding keyless entry codes and
computer system passwords in strict confidentiality.Appropriately
and courteously screens solicitors for relevance to organization
needs.Uses customer service principles and techniques to deal with
patients calmly and pleasantly.Manages office supply order for
assigned department.Performs other duties as assigned.
Requirements:
Education: High school diploma or equivalent.Experience: One year
of experience in customer service or reception, preferably in a
medical office setting.Performance Requirements:Knowledge:Knowledge
of medical practice protocols related to scheduling
appointments.Knowledge of computerized scheduling/EMR
systems.Knowledge of customer service principles and
techniques.Knowledge of medical terminology and organization
services.Knowledge of staff responsibilities to accurately direct
callers.Skills:Ability to use multi-line phone system, including
transferring calls and paging.Ability to exercise a high degree of
diplomacy and tact while multi-tasking, organizing and scheduling
patients. Skill in communicating effectively with
physicians/clinicians about scheduling preferences.Adequate hearing
to answer phone and speak with patients.Ability to speak clearly
and loudly enough to be heard by callers and
patients.Abilities:Ability to work well under pressure with minimal
supervision.Ability to elicit appropriate information to route
calls to the appropriate person or schedule appointment with the
appropriate provider (or secondary provider in instances when
preferred is unavailable).Ability to prevent, calm, and/or defuse
irate callers and patients working with them to identify concerns
and properly directs calls.Ability to competently use Microsoft
Office, including Word, PowerPoint, Excel, and appropriate practice
management/EMR software. Equipment Operated: Standard office
equipment including computers, fax machines, copiers, printers,
telephones, etc.Work Environment: Well-lighted medical office or
reception area. Exposure to communicable diseases and other
conditions related to clinic setting. Work may be stressful due to
a busy office.Mental/Physical Requirements: Must possess the
physical and mental abilities to perform the tasks normally
associated with a Receptionist involving sitting approximately 90%
of the day with occasional standing, walking, reaching and lifting.
Periodic stress occurs from handling many calls and dealing with
patient requests.PI181524563
Keywords: BoulderCentre for Orthopedics, Boulder , Front Desk/Receptionist - Physical Therapy, Healthcare , Boulder, Colorado
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