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In Room Dining Supervisor

Company: St Julien Hotel & Spa
Location: Boulder
Posted on: June 18, 2022

Job Description:

Overview
St Julien Hotel & Spa is looking for a service-oriented and dependable In-Room Dining Supervisor who will assist in overseeing the day-to-day operations of the In-Room Dining department and its associates, in accordance with Hotel policies and Forbes/Preferred Service Standards.

Essential Job Functions:


-Remain knowledgeable of all In-Room Dining duties in order to facilitate cohesive and thorough training, and to be able to answer all guest inquiries satisfactorily.
-Supervise In-Room Dining staff and hold associates accountable to all policies and procedures of the Hotel.
-Take guest orders and input order into computer Point of Sales system; confirm all orders for accuracy prior to closing the interaction.
-Set up tray and cart for food delivery and ensure guest's order is complete before delivery.
-Deliver food and beverage orders in a prompt, friendly, and professional manner.
-Collect trays and carts after breakfast, lunch, and dinner services; frequently monitor all guest spaces to ensure that rooms and corridors are free of tables/trays.
-Assist in coaching and counseling of In-Room Dining associates when appropriate and within boundaries of authority.
-Handle guest complaints with courtesy and expediency to the standards of St Julien Hotel & Spa; elevate larger issues to the attention of management.
-Continually look for things that need to be accomplished during down time; be proactive by preparing for future orders, polishing silverware, folding napkins, etc.
-Arrange the set-up and delivery of amenities as requested.
-Ensure that the In-Room Dining work space remains clear, organized, and prepared for service.
-Treat Hotel associates with dignity and respect at all times - including in regards to scheduling, diversity, appreciation, and recognition.
-Other duties as requested by manager.

About Us
As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.

Keywords: St Julien Hotel & Spa, Boulder , In Room Dining Supervisor, Hospitality & Tourism , Boulder, Colorado

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