In Room Dining Supervisor
Company: St Julien Hotel & Spa
Location: Boulder
Posted on: September 19, 2022
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Job Description:
Overview
St Julien Hotel & Spa is looking for a service-oriented and
dependable In-Room Dining Supervisor who will assist in overseeing
the day-to-day operations of the In-Room Dining department and its
associates, in accordance with Hotel policies and Forbes/Preferred
Service Standards.
Essential Job Functions:
-Remain knowledgeable of all In-Room Dining duties in order to
facilitate cohesive and thorough training, and to be able to answer
all guest inquiries satisfactorily.
-Supervise In-Room Dining staff and hold associates accountable to
all policies and procedures of the Hotel.
-Take guest orders and input order into computer Point of Sales
system; confirm all orders for accuracy prior to closing the
interaction.
-Set up tray and cart for food delivery and ensure guest's order is
complete before delivery.
-Deliver food and beverage orders in a prompt, friendly, and
professional manner.
-Collect trays and carts after breakfast, lunch, and dinner
services; frequently monitor all guest spaces to ensure that rooms
and corridors are free of tables/trays.
-Assist in coaching and counseling of In-Room Dining associates
when appropriate and within boundaries of authority.
-Handle guest complaints with courtesy and expediency to the
standards of St Julien Hotel & Spa; elevate larger issues to the
attention of management.
-Continually look for things that need to be accomplished during
down time; be proactive by preparing for future orders, polishing
silverware, folding napkins, etc.
-Arrange the set-up and delivery of amenities as requested.
-Ensure that the In-Room Dining work space remains clear,
organized, and prepared for service.
-Treat Hotel associates with dignity and respect at all times -
including in regards to scheduling, diversity, appreciation, and
recognition.
-Other duties as requested by manager.
About Us
As Boulder's premier Hotel & Spa we strive to create memorable
travel experiences for our guests and exceptional employment
experiences for our associates. St Julien's goal is to become the
destination of choice in the State of Colorado by providing
world-class service. To do this, we must find and invest in
associates who have talents that will enhance St Julien's Four
Star/Four Diamond reputation and brand.
Keywords: St Julien Hotel & Spa, Boulder , In Room Dining Supervisor, Hospitality & Tourism , Boulder, Colorado
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