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Guest Services Representative

Company: St Julien Hotel & Spa
Location: Boulder
Posted on: November 20, 2022

Job Description:

Overview
St Julien Hotel & Spa is looking for professional and service-oriented Guest Service Representatives to join our Front Desk team! In this role, you will be responsible for providing excellent guest service to those checking in and out of the Hotel, booking accurate reservations, and helping to ensure that our guests have an overall luxurious and memorable experience!

Essential Job Functions:


-Able to perform all duties required in PBX, Reservations, and Front Desk.
-Welcome guests to the Hotel and check them in, in a friendly yet efficient manner.
-Book Hotel reservations promptly and accurately.
-Enter data into computer system, including some minor accounting functions.
-Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions about the property.
-Coordinate with Concierge and Bell staff to provide seamless guest service.
-Handle guest concerns and complaints and keep Manager/supervisor notified of issues.
-Remain knowledgeable of current Hotel staff in order to correctly direct transfers.
-Complete a daily shift audit and balance all account settlements, charges, etc. to the property management system.
-Other duties as requested by supervisor.

About Us
As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.

Keywords: St Julien Hotel & Spa, Boulder , Guest Services Representative, Hospitality & Tourism , Boulder, Colorado

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