Restaurant Supervisor
Company: Marriott - Boulder
Location: Boulder
Posted on: May 22, 2023
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Job Description:
City, State:
Boulder, Colorado
Pay: $22/hour
The purpose of a restaurant supervisor is to monitor staff
performance to ensure guest satisfaction through delivery of
prompt, courteous service in accordance with brand standards while
maintaining safe and profitable operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Performs shift opening and closing duties in accordance with
manager's checklist.
-Initiates guest interaction through seeking and soliciting
feedback from guests, implementing service recovery tools when
necessary.
-Properly executes revenue and check control procedures on
shift.
-Assists manager to select, train and deliver on-going performance
feedback to associates to ensure brand standards are met and guest
satisfaction goals are met and/or exceeded.
-Utilizes all tools for running shift, (e.g., schedules, floor
plans, reservations, checks, daily server checklist).
-Conducts daily pre-shift meeting with staff to communicate
specials, hotel occupancy, guest satisfaction scores, reservations
and staff or service concerns.
-Promptly resolves issues such as call outs, last minute bookings,
food & beverage inventory, delayed ticket times or any other daily
concerns that may arise.
-Monitors floor volume at all times and assist with seating,
serving and kitchen communication as needed to ensure adequate
coverage and guest satisfaction.
-Maintains a safe and sanitary work environment for all associates
and guests.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
standards.
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE:
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Identifies the need and initiates service recovery and
assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
independently.
-Can be relied upon regarding task completion and follow up.
Keywords: Marriott - Boulder, Boulder , Restaurant Supervisor, Hospitality & Tourism , Boulder, Colorado
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