Retail Customer Service Associate
Company: FedEx
Location: Boulder
Posted on: May 28, 2023
Job Description:
POSITION SUMMARY: -
The Store Consultant consistently delivers a positive customer
experience to all customers, utilizing consultative skills to
anticipate customer needs, suggest alternatives and provide
solutions. This customer service focused team member is
knowledgeable in all areas of the Store's business, including
print, signs & graphics, and shipping. They will be responsible for
taking orders, coordinating activities in the Store, providing
pricing and product information, and recommending appropriate FedEx
Office products and services. The Store Consultant will operate and
maintain a wide variety of equipment, move boxes and equipment,
stock materials, manage the production queue and output, manage
complex projects, manage retail supply, and complete assigned tasks
based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position
may be asked to perform, and is not intended to be
all-inclusive)
-People
- Follows instructions of supervisors and assists other team
members in performing store functions
- Assists in the training of store team members Service
- Demonstrates consultative behaviors in a retail environment to
understand each customer's individualized need
- Provides customer expertise in printing, signs and graphics and
shipping product lines and can recommend appropriate FedEx Office
products and services
- Provides an outstanding customer service experience by using
consultative skills to anticipate customer needs, suggest
alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the
satisfaction of the customer
- Takes complex customer orders using order systems and provides
accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping
items in insulation, inserting items into shipping containers,
weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related
equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store Profit
- Ensures confidentiality of customer data and careful handling
of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal
(POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and
shipping equipment and supplies to provide optimal performance and
availability
- Stays current on retail Store merchandising materials and
ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with
financial reporting including daily sales, close-outs and bank
deposits
- Follows FedEx Office standard operating procedures as well as
adhering to legal, HR, safety , customer service and security
policies and procedures Self-Management
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within
the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store
standards, as outlined in the team member handbook
- All other duties as needed or required MINIMUM QUALIFICATIONS
AND REQUIREMENTS:
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment
qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring
criteria for the position and transfer requirements as outlined in
the Team Member Handbook ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest
periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and
knees
- Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal
supervision
- Ability, on a consistent basis, to report regularly to work and
maintain established business hours in order to support the FedEx
Office business; regular attendance and/or reporting could include
regular attendance at a physical location and/or maintaining
established business hours depending on the scope and nature of the
position
Additional Information Colorado, Nevada, New York, California,
Rhode Island and Washington Residents Only - Compensation: Hourly:
$15.20 - $17.85. The estimate displayed represents the typical
salary range or starting rate of candidates hired in Colorado
and/or Nevada and/or New York and/or Washington and/or California
and/or Rhode Island. Factors that may be used to determine your
actual salary may include your specific skills, your work location,
how many years of experience you have, and comparison to other
employees already in this role. This information is provided to
applicants in accordance to the Colorado Equal Pay for Equal Work
Act, the Nevada Pay Transparency Law, the New York City Pay
Transparency Law, Washington Equal Pay and Opportunity Act and the
California Equal Pay Act and the Rhode Island Pay Equity Act.
Quality Driven Management strives to deliver market-leading
customer experience, business excellence, and financial return
through a Quality-oriented culture and day-to-day application of
Quality science.
- Suggests areas for improvement in internal processes along with
possible solutions.
- Works with management to reduce company costs/wastes, and to
optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily
activities.
- Supports FedEx Office Quality initiatives. Employee Benefits:
Comprehensive and competitive benefits eligibility including
Medical, Dental, Vision, EAP. 401K Disability, Life Insurance,
ESPP, Sick Time, Holiday Pay, Vacation Pay We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. All
offers of employment made by FedEx Office are contingent upon the
successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance. America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at HR.Recruiting@FedEx.com.
Keywords: FedEx, Boulder , Retail Customer Service Associate, Hospitality & Tourism , Boulder, Colorado
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