BoulderRecruiter Since 2001
the smart solution for Boulder jobs

Technical Support Manager - Tanzu

Company: VMware Global
Location: Boulder
Posted on: September 10, 2020

Job Description:

Search JobsJob DescriptionCOMPANY DESCRIPTIONVMware's Tanzu Support Services team focuses on one main mission: using our expertise in the cloud, virtualization, and digital transformation to provide superior customer support. Our team members bring expertise in several key lines of business, including Customer Solutions, Customer Success, Support Operations, Digital Platform, and Customer Advocacy. We use this wide array of knowledge to reimagine the entire customer experience, from adoption of solutions through utilization and support. That helps us create a more positive end-to-end customer experience and pursue our goal of creating VMware customers for lifeJOB DESCRIPTIONAs a recognized leader in disciplined agile and lean software development practices, VMware combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world's most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.YouYou understand enterprise customer expectations of the technical support experience and judge your success by the happiness of your team and the success of your customers. Maybe you're interested in working for a cutting edge, agile technology start up, or perhaps you enjoy providing direct leadership and a solutions focus to a highly technical, motivated and driven team of support engineers. Either way, you know how to empower a trustworthy and diverse team, and enable a high-performance culture in delivering service excellence.You bring a problem-solving mindset and are interested in continuously improving yourself, our support systems, products, and people.UsIn VMware Support, we are passionate about providing our software customers with the highest level of service. We work together around the globe, supporting customers 24x7. We believe in doing the right thing and working at a sustainable pace; typically 8 hours each day with occasional weekend support rotations.We are also passionate about our people, building on individual strengths, and encouraging continuous learning and certifications. And, when you're off work, we want you to relax, recharge, and refocus.Your DayAs a manager of support engineers, you lead your team s day to day activities as they resolve complex issues, contribute to VMware s internal and external knowledge base, and/or discussion forums. You help manage resource allocation, ticket distribution, and escalation handling.You proactively plan and forecast team availability and capacity in skill development to support VMware's proprietary and open source technologies.Your leadership aligns to VMware's global strategy. You motivate and lead a successful team by identifying skills within the team and growing subject matter experts to match demand.As a leader in supporting technical customers, you also build and maintain positive relationships with VMware's global support engineering management team, product engineering, program/ product management, field organizations, company executives, operations and customers.VMware believes collaborative, open-plan office space brings together talented, like-minded support engineers who enjoy taking advantage of our weekly Tech Talks, playing games, and hanging out.Required Skills / ExperiencesOur team members are all familiar, skilled, and/or experienced in some of the following:Success in leadership or managerial role, where accountability for success is proven.Proven experience leading support engineering teams in most of the following: coaching, training, performance management, career paths, technical and escalation guidance, including collaboration with an escalation management team.Knowledge of enterprise customer expectations of the technical support experience in order to help drive the management and execution of day-to day technical support activities, projects, personnel, products, performance metrics/standards, as well as strategic policies and directives for assigned areas.Ownership of work plans, technical direction, performance management and development of direct reports in assigned areas.Travel required up to 10%Desired Skills / ExperiencesBachelor's degree in Comp. Sci., Engineering (any), Business, Math, Physics, or related technical fieldExperience working in a software company/ start-up5 or more years in technology industryExperience with ticketing systems such as Zendesk, Jira, Desk. com, Salesforce Service Cloud, FreshdeskVMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:--VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ?Search JobsFull time

Keywords: VMware Global, Boulder , Technical Support Manager - Tanzu, IT / Software / Systems , Boulder, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Wifi Specialist
Description: InnovarGroup has a large Healthcare client looking for a Wifi Specialist. This permanent opportunity is located in Englewood,
Company: Innovar Group
Location: Englewood
Posted on: 09/26/2020

Fullstack Java
Description: TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. Our client, a leading financial company is hiring a Full Stack Java Developeron a Contract to Hire basis. Title (more...)
Company: TSR Consulting Services, Inc.
Location: Englewood
Posted on: 09/26/2020

Wireless RF Engineering Specialist - Fall Internship
Description: Compass - chart your own path This fall internship is a fantastic opportunity for recent graduates to enter the wireless industry on the ground floor. br br DISH Wireless is changing the way the (more...)
Company: DISH
Location: Denver
Posted on: 09/26/2020

Angular Developer
Description: Angular Developer Our Denver Tech Center Based client is looking for a talented and collaborative Angular Developer to join their growing team. This organization is building complex and highly scalable (more...)
Company: Unison Systems, Inc
Location: Englewood
Posted on: 09/26/2020

Software Developer
Description: This role is a critical part of the team at Descartes responsible for the strategic evolution of the technologies, products and platforms Descartes provides to customers.--As a Software Developer, you (more...)
Company: Descartes Systems Group
Location: Denver
Posted on: 09/26/2020

Senior Software Engineer - Data Infrastructure
Description: Your OpportunityOur Data Operating System Infrastructure Team builds and provide tools necessary to allow analysts and data integrators across New Relic to accomplish goals of increasing revenue, reducing (more...)
Company: New Relic
Location: Denver
Posted on: 09/26/2020

Software Engineer (Denver)
Description: Piper Companies is looking for a Software Engineer for a client of ours that that has a combination of Mortgage expertise, financial strength and product innovation in Denver, CO. Responsibilities
Company: Zachary Piper Solutions, LLC
Location: Denver
Posted on: 09/26/2020

Certified Mobile Notary Services
Description: Certified Mobile Notary Service will help you get to become a remote public notary. We will help you with getting certified, bonded and insured. We are a one-stop-notary (more...)
Company: Certified Mobile Notary Service
Location: Eaton
Posted on: 09/26/2020

Mobile Notary / Nationwide / Flexible Schedule / Earn A 6-Figure Income
Description: Certified Mobile Notary Service is now seeking Mobile Notaries nationwide. We will help you with getting certified, bonded, and insured. We are a one-stop-notary shop (more...)
Company: Certified Mobile Notary Service
Location: Allenspark
Posted on: 09/26/2020

Business Or System Analyst/Technical -
Description: Location Denver, CO Description Our client is currently searching for a Business System Analyst in Denver, Colorado. If you are interested, contact me at . Job Description This role requires an individual (more...)
Company: The Judge Group, Inc.
Location: Denver
Posted on: 09/26/2020

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Boulder RSS job feeds