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Field Service Engineer

Company: DropWorks, Inc.
Location: Boulder
Posted on: September 16, 2020

Job Description:

Role: Field Services EngineerLocation: National/RemoteTravel: 60-70%Seniority Level: AssociateABOUT DROPWORKSDropworks is an early stage biotech tools company headquartered in Boulder,Colorado. Our passionate and collaborative team is aiming to transform digital PCR with the development of our ContinuumTM Digital Flow PCR system. We are integrating the digital PCR workflow into a single, low cost, easy-to-use platform, transforming the way researchers approach and access droplet PCR instrumentation and data. The ContinuumTM will be used worldwide throughout the research community by biotechnology companies, contract research organizations, pharmaceutical companies, applied markets and academic institutions. Our customers work across a wide spectrum of scientific research, including cancer genetics, infectious disease, genomics, translational diagnostics and personalized medicine.The MissionDeliver exceptional technical service for the customer to drive total satisfaction in the Dropworks Inc. serial flow digital PCR.Specific Deliverables associated with this opportunityPerform installation, maintenance, and repair on systems located at customer sites.Troubleshoot electrical, mechanical, and microfluidics failures, often under challenging conditions.Identify product and process improvements then communicate these internally to drive changes.Maintain accurate service records and spares inventory.Must be flexible in working hours as this position may require customer support during non-regular business hours.Demonstrated account management skills.--Must have knowledge, skills, and abilitiesRobust troubleshooting methodology that can handle complex problems within an operational interplay of software, hardware, and chemistry. Ability to demonstrate outstanding interpersonal skills and solid judgment. A team player is essential for this position as it will have a great degree of overlap with various interdisciplinary groups within the organization. This position is field based with travel required throughout North America and with some potential international travel. Eventual travel capacity for this role will be 60-70%BS in Science or Engineering discipline/technical military service with minimum 3 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.Technical support/service experience required.Excellent follow-up skills to ensure we exceed customer expectations and close-out issuesSubstantial working knowledge of optical, electrical, and mechanical sub-systems including printed circuit-boards (PCBs).Expertise in employing root cause analysis and corrective action methodologies.Exceptional verbal and written communication skillsFrequently required to lift, carry, or otherwise move up to 30 lbs. while working with equipment.Expertise that sets you apart from the fieldDrives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix"Manage your schedule, inventory, tools, consumables, travel logistics, and expenses to be as cost efficient as possible without sacrificing effectivenessExperience traveling and supporting large, multi-state regionsPrior work with Life Science instrumentation, especially dPCR, qPCR/PCR systems is highly desirable.

Keywords: DropWorks, Inc., Boulder , Field Service Engineer, IT / Software / Systems , Boulder, Colorado

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