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Technical Service Specialist

Company: SUEZ - Water Technologies & Solutions
Location: Boulder
Posted on: April 5, 2021

Job Description:

What will you be doing?The Technical Service Specialist will collaborate with our North American Field Service and Technical Support and Technical Support organization delivering product support for Industrial and Environmental by supporting field service troubleshooting, providing escalation management and customer support, delivering technical training to field associates, and supporting product life cycle management for existing products.
Responsibilities:-- Provide troubleshooting support to field service associates during on-site visits to promote customer up-time-- Lead technical and product line escalations of product related technical system issues-- Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.-- Train field specialists and third party providers-- Recommendations to development projects as a customer and service advocate-- Recommendations to design and test methods for verification of all service procedures-- Ensuring all safety, quality and regulatory requirements are in compliance with standards and agencies such as: ISO, GMP and FDA
Who are we looking for?Qualifications/Requirements-- Bachelor's Degree in Engineering or Science (or High School Diploma/GED and a minimum of 5 years' experience with analytical instruments, life sciences, or pharmaceutical industry experience)-- At least 3 years' work experience with analytical instrumentationSkills and Abilities-- Excellent troubleshooting and problem-solving skills-- Exceptional communication (verbal and written)-- Strong analytical skills-- Demonstrated strong computer skills and abilities-- Demonstrated ability to work independently to accomplish required work to completion within the required timeframe-- Demonstrated ability to manage multiple priorities in a fast-paced, dynamic work environment

At SUEZ, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive benefits that include:Health & Life InsurancePaid Vacation & Sick TimePaid HolidaysParental Leave401(k) PlanFlexible Spending AccountsAD&D InsuranceDisability Insurance

Compensation: Annual 70,000.00 - 90,000.00 USDIs relocation for this position offered:Number of Job Openings: 1Company Grade/Band:

Keywords: SUEZ - Water Technologies & Solutions, Boulder , Technical Service Specialist, IT / Software / Systems , Boulder, Colorado

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