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Call Center Lead

Company: Via Mobility Services
Location: Boulder
Posted on: January 9, 2022

Job Description:

Are multitasking and attention to detail some of your strengths?
Ready to put your supervisory and coaching skills to work?
Do you enjoy learning something new and then influencing others?
Looking for a position in a company that feels like family?
Ready to make an impact on your community and leave work feeling like you made a difference?
Did you answer yes to any of these questions? If so, then Via Mobility may be the place for you.
Being a Call Center Lead has its Advantages
You will work with other dedicated professionals who share your passion for helping individuals in need. We offer:

A fun and supportive environment
A role where you can interact and make a difference in a life
Opportunities for growth within the organization
The ability to bring your dog to work with you!
Employee Discounts including Verizon Wireless, Boulder Rec Center and more

The Call Center Lead performs a variety of customer service and administrative duties including data entry, filing, answering phones, and performing other technical and administrative functions. In this role you will investigate customer complaints and internal dispatch/scheduling problems and coordinate efforts for a resolution. The Call Center Lead will train and coach call center employees and will serve as a back up for any scheduling/dispatching duties as needed.
Starting pay for the role is $18.25/hour or $18.75/hour if bilingual (English/Spanish)
This position is based out of our Boulder office and the hours will vary as needed. Typical schedule will be Monday-Friday 8:00 am to 4:30 pm.
Qualifications for the Call Center Lead:

High School Diploma or GED
Must be 21 years or older
A minimum of 1-year supervisor experience required
Related transit dispatch/scheduling experience strongly preferred
Knowledge of occupational hazards and safety practices and procedures
Knowledge of principles and practices, and the ability to motivate employees and oversee their work
Strong computer skills
Dependability, effective follow-through, ability to multi-task and strong attention to detail
Ability to work independently and communicate both verbally and in writing clearly
Good decision-making and problem-resolution skills
Ability to maintain positive working relationships with employees and the general public
Thorough knowledge of the geographic/demographic service area. (Boulder County, Weld County, Larimer County, Adams County and the Denver Metro area).
Bilingual (English/Spanish) strongly preferred

Keywords: call center manager, office administrator, team lead, program manager, customer service lead, lead dispatch coordinator, reservation manager
Competitive Benefits for the Call Center Lead

Paid Training! Paid Time-Off!
Medical, Dental, Vision, Flexible Spending Account
Employer paid Life Insurance
403b Retirement Plan
Employee Assistance Program
Access to Pet Insurance discounts
Special employee only discounts
Credit Union Memberships
Public Service Loan Forgiveness (PSLF) Program
Stability and longevity with a growing, sustainable, and innovative company

Learn more about why we are a great place to work:

About Via Mobility
We are a vibrant, accomplished nonprofit with a culture built on four key values - teamwork, honesty, integrity and a passion for helping others.
Via team members have a common goal: to provide our clients with mobility and transportation options that enhance a quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of seniors and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities.
Via is an Equal Employment Opportunity Employer (EEO)PI158348278

Keywords: Via Mobility Services, Boulder , Call Center Lead, IT / Software / Systems , Boulder, Colorado

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