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Technical Customer Account Representative

Company: ChampionX
Location: Boulder
Posted on: May 13, 2022

Job Description:

Scientific Aviation has an immediate need for a Technical Customer Account Representative located in Boulder, Colorado. Position is open to remote work once initial training is complete. If you are a professional who wants to work in an autonomous, hands-on environment, we invite you to apply.Scientific Aviation a division of ChampionX located in Boulder, CO specializing in emissions estimates of greenhouse gases using data from instrumented aircraft, drones, and ground sites. We are a hard-working group and we also prioritize work-life balance and your time for 'play', whether that's skiing, biking, running, or knitting.What's in it For You:

  • The ability to make an impact and shape your career with a company that is dedicated to improving lives and passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
  • Thrive in a company that values sustainability, drives a safety-focused culture and empowers through continuous improvement
  • Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!Job Description Summary:The Technical Customer Service Analyst will serve in a dual capacity in the area of product support & digital services. This position will monitor data in the SOOFIE database system to analyze and troubleshoot issues. This position will also provide support via phone, email and text to customers and their technicians.Primary Responsibilities/Essential Functions:
    • Continuously responsible for monitoring multiple customers' data in SOOFIE database
    • Provide remote customer support for troubleshooting issues and installations
    • Provides technical assistance for product and process improvement, failure analysis, and testing; works with Research and Development to resolve mechanical or design problems that arise during and after installation
    • Applies knowledge of methane emission quantification to educate customers the SOOFIE system
    • Works well with other technical team members and operators
    • Sets up SOOFIE dashboard for new customers (polygons, alerts, log-ins)
    • Maintains the confidentiality of all matters / data / customers
    • Track issues via issue tracking software and keep other team members up to date on various issues
    • Communicate with account rep to inform customer for larger issues
    • Other duties as required.EXECUTION:
      • Articulate technology and product knowledge
      • Excellent communication skills
      • Ability to multi-task
      • Keep track of day to day, week to week, month to month issues, trends, communications
      • Availability through all forms of communication during business hours (phone, text, email)
      • Work safely and without injury
      • Conduct business at all times in accordance with the ChampionX Code of ConductQUALIFICATIONSEducation/Certifications & Experience:
        • Science Related Bachelors or Associates Degree
        • Experience analyzing scientific and technical data
        • Excellent time management and communication skills
        • Desire to drive change and support end users
        • Team collaborator with strong work ethic
        • Knowledge of methane emission quantification helpful but not necessary
        • Some coding experience
        • Technical electrical and mechanical knowledgeCompetencies, Skills and Knowledge:
          • Good oral and written communication skills - Expresses thoughts clearly, both orally and in writing, using good grammar. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.
          • Good analytical and critical thinking skills - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
          • Good math skills - Ability to develop and apply mathematical thinking in order to solve a range of problems in everyday situations. Involves basic arithmetic and numerical concepts and uses measurements and standard tools and formulas to calculate data.
          • Good organizational and time management skills, with the ability to work with minimal supervision - Prioritizes and plans work activities; is punctual and dependable to use time efficiently.
          • Good computer skills, including Microsoft Office suite - Picks up on technical things quickly; can learn new skills and knowledge is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
          • Ability to act as a team player and work well with othersPre-Employment Requirements:
            • Drug and alcohol test
            • Motor Vehicle Record Check
            • Education and certification check
            • Criminal background check
            • ChampionX is currently requiring vaccination against Covid-19 for all customer-facing roles where this condition is requested by the customer and therefore, an essential job requirement. In such cases, the selected candidate will be asked to provide proof of vaccination upon acceptance of the conditional offer of employment.Position Compensation:
              • Hourly: $22.00 to $26.00About ChampionX:ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.About Scientific Aviation:ChampionX is helping support a lower-carbon future by providing the technology and expertise to solve emissions monitoring challenges for our customers. With Scientific Aviation's decade of innovation and experience, paired with its leading SOOFIETM methane monitoring technology, we offer fast, accurate, and cost-effective solutions for leak detection, emissions quantification, and air quality research.Our Commitment to Diversity and InclusionAt ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
                In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.
                We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Keywords: ChampionX, Boulder , Technical Customer Account Representative, IT / Software / Systems , Boulder, Colorado

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