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Remote Senior Tier 1 Technical Support Customer Advocate

Company: VirtualVocations
Location: Boulder
Posted on: June 20, 2022

Job Description:

A digital product design platform is in need of a Remote Senior Tier 1 Technical Support Customer Advocate.

Core Responsibilities of this position include:
Troubleshooting qualified customer support inquiries
Comparing, analyzing, qualifying, and escalating customer requests
Advocating for ways to improve the customer experience
Required Skills:

Experience in a technical field
Related customer support, community moderation, or account management experience
Have worked as or with designers or other creative professionals
Able to use both a Mac and PC

Keywords: VirtualVocations, Boulder , Remote Senior Tier 1 Technical Support Customer Advocate, IT / Software / Systems , Boulder, Colorado

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