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Technical Writer

Company: Strata Identity
Location: Boulder
Posted on: August 1, 2022

Job Description:

The CompanyStrata is a venture-backed startup building the next generation of distributed identity management for the multi-cloud world. Led by a visionary team of serial entrepreneurs (with multiple exits) who built the first generation of Web identity management, the first IDaaS solution, co-authored SAML, and now are creating the Identity Orchestration market.This is truly a ground-floor opportunity for a technical writer that wants to have a hand in building the future of multi-cloud identity. Strata is that opportunity applied to the hottest, exponentially growing security market.The TeamAt Strata, we build software using the Pivotal Labs Agile model leveraging small stories, and test-driven development in a highly collaborative (and fun) environment. Our engineering team is a hybrid model with a development team in Vancouver coupled with engineers across the US. This role will be a part of the development team, working closely with engineers to describe and document features as they are being created. The role reports to Darren Platt, Strata's VP of Engineering.The ProductStrata's platform - Maverics - is an abstraction layer that makes delivering identity to apps simple, all without requiring any rewriting of applications. By creating an Identity Fabric, customers can seamlessly integrate with multiple identity infrastructures enabling next-level agility and cloud-scale.
At Strata, we work closely with our partners at Microsoft Azure, Okta, AWS, GCP, and VMware to ensure interoperability through deep, native integrations. Strata's Maverics Identity Orchestration software runs natively in the cloud or on-premises either as a native service or containerized on Kubernetes.We build our software to be secure, scalable, and extensible.
Secure. We take security seriously and build it into the core of what we develop and run our platform. In this role, you will help ensure that our software and processes are hyper-secure to be trusted by the biggest brands and companies in the world. Excellent documentation is critical in helping our customers understand our product, and that understanding is crucial in ensuring secure configurations and deployments.
Scalable. Strata's customers rely on our software to secure their core business operations, meaning we need to be available 99.999%. In this role, you will help our customers understand how to implement proven resiliency patterns to ensure rock-solid reliability.
Extensibility. Strata is building a platform for distributed identity management with plans to support evolving use cases that our customers bring to us weekly. As such, we develop our software to integrate with and manage many other identity infrastructure systems easily. In this role, you will help our customers understand how to make Maverics the one platform to rule them all (or at least manage them all).
RoleAs a seasoned technical writer and documentation expert, you will join the Strata product team to lead our documentation strategy including designing and implementing an information architecture for product content, defining and executing innovative content delivery methodologies, and ensuring timely delivery of technical product content as part of our agile software development process. This role has both strategy-defining and hands-on execution aspects to it and the ideal candidate will have the ability to step back and look at the big picture as well as dig in and focus on day-to-day content delivery. You will play a massive role in telling the story of the Maverics Identity Orchestration Platform as Strata leads the definition of this innovative new market category.Responsibilities

  • Define, document, and socialize our documentation strategy and information architecture, gaining alignment across the company about what technical product content is delivered when, where, and how.

  • Lead the selection, implementation, and maintenance of technical documentation tools.
  • Define and execute the content delivery strategy within our agile software development model where we practice continuous integration/continuous delivery.

  • Write and edit in-depth technical product content, including reference materials, tutorials, UI feature and API documentation, configuration samples, and code samples demonstrating how to extend the core capabilities of the platform.

  • Strongly prefer the ability to demonstrate deep technical knowledge in the identity space and get hands-on with Strata's products.
  • Create or curate technical product content for consumption by our field-facing marketing and sales teams as they create and deliver product-focused content.

  • Define and deliver technical product content in a way that optimizes the customer/user experience using techniques that embed content into each user persona's product experience.

  • Test our assumptions with end user feedback to optimize the way we develop and deliver technical product content.

  • Define, implement, and track metrics to support the continuous improvement of our technical product documentation.Experience
    • Bachelor's degree preferred

    • 5 to 7 years experience delivering high-quality content for cloud-native, SaaS, or enterprise software companies.

    • Solid technical understanding of identity and access management technologies (WAM, IGA, SSO, passwordless and MFA) and standards (SAML, OIDC, SCIM).
    • Knowledge of relevant parts of the enterprise tech stack, including internet protocols and networking (HTTPS), Public Key Infrastructure, web application and SaaS architectures is highly desirable.

    • Experience designing information architectures and developing content strategy.

    • Hands-on content delivery and writing samples from 2 recent projects.
    • Experience with agile development methodologies and practices.

Keywords: Strata Identity, Boulder , Technical Writer, IT / Software / Systems , Boulder, Colorado

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