Technical Support Representative II

Company: Modis
Location: Boulder
Posted on: November 19, 2022

Job Description:

Technical Support Representative II This is a hybrid role (Tues, Weds, & Thurs). Candidate should be local to the Boulder, CO area Job responsibilities Be a subject matter expert to seller anchor tools and processes pertaining to buyside sellers and cross functional partners, includes creating and maintaining training resources and updating workflows. Core responsibility is technical troubleshooting; addressing sellers inquires across a broad spectrum of seller tools, including triaging bugs on behalf of sellers to Global Product Leads, Program Managers, and Engineering Support the Technical Services team to deliver insightful, actionable feedback to enhance products and processes. Drive performance accountability to ensure Service Level Agreements (SLAs) are consistently met or exceeded. Identify opportunities for new or improved scalable, efficient and accurate workflows. Skill/Experience/Education Mandatory Success in technical troubleshooting, execution, multi-tasking and delegating. Stakeholder management skills. Ability to clearly articulate problems and recognize clear solutions. Problem solving and analytical skills with a high degree of analytical rigor. Flexibility to work across time zones in a fast-changing environment. Desired Knowledge of Google seller tools and workflows Identifying and executing process improvements. Strong written and verbal communication skills, and delivery to both technical and business stakeholders. Interest in improving sales processes and Google Products. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records

Keywords: Modis, Boulder , Technical Support Representative II, IT / Software / Systems , Boulder, Colorado