Technical Support Representative II
Posted on: November 19, 2022
Technical Support Representative II This is a hybrid role (Tues,
Weds, & Thurs). Candidate should be local to the Boulder, CO area
Job responsibilities Be a subject matter expert to seller anchor
tools and processes pertaining to buyside sellers and cross
functional partners, includes creating and maintaining training
resources and updating workflows. Core responsibility is technical
troubleshooting; addressing sellers inquires across a broad
spectrum of seller tools, including triaging bugs on behalf of
sellers to Global Product Leads, Program Managers, and Engineering
Support the Technical Services team to deliver insightful,
actionable feedback to enhance products and processes. Drive
performance accountability to ensure Service Level Agreements
(SLAs) are consistently met or exceeded. Identify opportunities for
new or improved scalable, efficient and accurate workflows.
Skill/Experience/Education Mandatory Success in technical
troubleshooting, execution, multi-tasking and delegating.
Stakeholder management skills. Ability to clearly articulate
problems and recognize clear solutions. Problem solving and
analytical skills with a high degree of analytical rigor.
Flexibility to work across time zones in a fast-changing
environment. Desired Knowledge of Google seller tools and workflows
Identifying and executing process improvements. Strong written and
verbal communication skills, and delivery to both technical and
business stakeholders. Interest in improving sales processes and
Google Products. Equal Opportunity Employer/Veterans/DisabledTo
read our Candidate Privacy Information Statement, which explains
how we will use your information, please navigate to The Company
will consider qualified applicants with arrest and conviction
Keywords: Modis, Boulder , Technical Support Representative II, IT / Software / Systems , Boulder, Colorado
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