BoulderRecruiter Since 2001
the smart solution for Boulder jobs

Customer Support Representative

Company: Trimble Inc.
Location: Boulder
Posted on: March 25, 2020

Job Description:

Title: Customer Support Representative
Location: Boulder, Colorado
Division: SketchUp

About SketchUp, a Boulder startup all grown up

Part of Trimble, SketchUp is one of the most popular 3D modeling and design tools in the world. Today, millions of architects, engineers, contractors, woodworkers, artists, and other creatives use our software to design transit centers, treehouses, and everything in between. We support a healthy work/life balance and high-quality standards for software and coffee. Our office is conveniently located right off the Boulder Creek Path.

Our Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial, and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com

Position Overview:

The Customer Support Representative provides prompt assistance to end-users, resellers/distributors, and internal Trimble teams relating to product information and customer support. This position also resolves some sales and service support issues. Success in this position involves a strong drive to complete every customer interaction with understanding and compassion striving to engage and retain every customer. To build such a rapport with the team that they expect you to work hard, cover your bases, and that you can trust them to do the same. To learn our current processes and constantly strive to work more efficiently.
Measures of Success:

* Provide fast and efficient support to end-users, distributors/resellers, and internal Trimble teams with great customer satisfaction responses.

* Provide complex support on diverse problems that span refunds, invoice retrieval, user access, and other 3rd party technologies.

* Consistently demonstrate the ability to interpret what a customer says into what they mean.

* Develop recommendations, project proposals, and implement changes that improve the way we work and decrease effort for customers.

* Demonstrate the ability to gather information from multiple sources and use that to make decisions or suggestions.

* Develop and maintain documentation regarding our processes and decisions.

* Provide new product input, testing, and release involvement based on your understanding of customers.

* Demonstrate powerful use of autonomy, yet remain humble enough to ask for help.

* Frequently impress customers and co-workers with exceptional communication skills own what you say, and be quick to admit misunderstandings and mistakes.


Minimum Qualifications:

* Bachelor's degree in Arts and Sciences, Computer Science, or similar.

* 1+ years of relevant experience.

* Deep drive to help customers be successful and to provide (or help them) find the information they need to do so.

* Strong desire to clear queues and make sure all customers get helped in a timely manner.

* Knowledge of 3D modeling, 3D graphics processing, or energy performance a plus.

* Background in Engineering, Architecture, Design, or User Experience also a plus.



Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

#supportservice

Keywords: Trimble Inc., Boulder , Customer Support Representative, Other , Boulder, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Housekeeper (full-time)
Description: Do you have a keen eye for detail Are you looking for meaningful work in a beautiful environment Would you enjoy working with a senior population If you answered yes to these questions, we want (more...)
Company: Resort Lifestyle Communities
Location: Littleton
Posted on: 04/3/2020

Juice Production Specialist - Part Time
Description: 1 This position is responsible for preparing juice and other specialty products for purchase. Responsibilities include all activities of preparing the product, operating the machine s and preparing (more...)
Company: CROSSMARK
Location: Littleton
Posted on: 04/3/2020

Ultrasound Tech
Description: Welcome to Centura HealthWelcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, (more...)
Company: Centura Health
Location: Parker
Posted on: 04/3/2020


Software Engineer
Description: Description:Do you have a commitment to success, proven interpersonal skills, a positive outlook Are you a creative thinker and problem solver Are you looking for a meaningful career If so, then we (more...)
Company: Lockheed Martin
Location: Littleton
Posted on: 04/3/2020

Now hiring stockers!
Description: Now Hiring for Various Retail Positions Right now, a lot of stores need extra hands, thanks to the surge of business in response to COVID-19. If you---re interested in working during these trying times, (more...)
Company: Adia
Location: Littleton
Posted on: 04/3/2020

Deliver with Uber - Flexible Gig
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Parker
Posted on: 04/3/2020

Deliver Eats with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Littleton
Posted on: 04/3/2020

Software Integration and Test Engineer
Description: Description:Come work with us on a great team developing the next generation of signal processing systems This position is for a systems integration and test engineer to participate in the system integration (more...)
Company: Lockheed Martin
Location: Littleton
Posted on: 04/3/2020

20 Hour Teller Southglenn
Description: Job Description br Important Note: If you are selected to move forward in the process, next steps for this job may include an on-line assessment and a video screen. Please make sure your profile includes (more...)
Company: Wells Fargo Bank
Location: Littleton
Posted on: 04/3/2020

Deliver Food with Uber Eats
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you.Earn Good Money. You ll earn by bringing people (more...)
Company: Uber Eats
Location: Littleton
Posted on: 04/3/2020

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Boulder RSS job feeds