Director of Cloud Operations

Company: Prodigy Resources LLC
Location: Boulder
Posted on: September 12, 2020

Job Description:

Founded in 2006, SurveyGizmo is an enterprise data collection, orchestration, and analytics platform that helps some of the biggest brands to deliver on their missions by enabling them to operationalize feedback by integrating critical data from their Customers (employee, users, patients, vendors, etc) into their key business systems through an easy to use, low code SaaS platform.

About the Job :

We’re looking for a seasoned and proven cloud operations leader to lead the platform team.

This role is responsible for 24x7 uptime and availability of production, mission-critical customer-facing cloud services distributed across multiple regions. The role is responsible for creating consistent, automated push-button environments across all tiers; drives proactive testing and tuning of the infrastructure; streamlines CI/CD processes; establishes mature processes for all aspects of our production operations. This role implements and enforces best practices and standards, ensures delivery of key projects on-time and with high quality, and provides technical leadership for a local team of DevOps and SRE resources. The position requires a good balance of technical depth and managerial skills to support our broad customer base, rapid growth, and operational scale at which we’re currently operating as well as future demands. We need an individual with the technical leadership and experience in planning, architecting, deploying and operating enterprise level production workloads in a cloud environment that meets and exceeds key SLAs. You will ensure we have the right team structure and processes to provide consistent practices, all the while providing technical leadership on key technology projects and operations.

About You :

You’ve helped to plan, architect, implement and operate mission critical workloads in the cloud leveraging modern practices and patterns while maintaining uptime and building high performing mature DevOps and SRE teams.

Key Responsibilities :

Provide overall management and mentorship for SRE and DevOps Teams to drive consistent practices, standards and best practices

Measure and optimize key operations metrics (uptime, response time, resolution time, RTO, RPO, etc) and ensure we meet operational SLAs and ensure we meet, test for and have controls to meet security, reliability, scalability, and performance requirements

Recruit and retain top notch talent and coach and mentor team members

Establish infrastructure architecture strategy, develop roadmap and key milestones, establish technical patterns and work with the team to ensure on time and on budget delivery

Create and optimize consistent, automated push button infrastructure

Help to triage and resolve escalated issues while managing a 24x7 operations and response teams

Manage any incidents to timely resolution, using eeffective and efficient incident management tools, and processes and by engaging with development team to triage production issues, develop RCA reports, and action plans to continuously improve quality and reliability

Own AWS budget (planning, operating and optimization) and ensure we are running as cost effectively as possible

Seek out and advocate for reduction of technical debt, refactoring opportunities, performance optimizations, re-architecting opportunities in order to continue to improve systems, processes and documentation for the team

Your Skills & Qualifications

Minimum of 5 years of experience managing 24x7 production operations for a high-volume, business-critical cloud service with significant experience with Amazon Web Services (AWS)

Experience running an agile DevOps oriented organization and culture using modern frameworks, technology, DevOps practices using infrastructure as code tools (terraform, cloud formation) and configuration management tools (puppet, chef, ansible)

Proven ability to manage teams to meet key milestones while achieving quality, scalability, security, and redundancy requirements.

Strong application architecture and best practices experience and proven track record with testing, tuning and optimizing large scale mission critical infrastructure

Experience working in security and compliance frameworks – SOC, ISO, PCI, FedRamp, etc

Team player with demonstrated communication and organizational skills. Comfortable leading meetings and presenting in front of groups of colleagues, partners or customers

Proven ability to thrive under tight deadlines while successfully juggling a multitude of projects simultaneously

Extreme level of energy, highly self-motivated, and a passion for success

Our team members enjoy:

401k with 6% company per payroll match and immediate vesting

Founder’s Pool profit-sharing program, with an annual profit-sharing bonus and additional units awarded annually

HSA and FSA with optional yearly SurveyGizmo contribution Flexible Cafeteria Plan with reimbursement for Wellness, Education, and commuter and dependent care expenses (including pets!)

Generous time off policy

9 paid company holidays, 4 floating paid holidays, and the week between Christmas and New Years’ off and paid

Relaxed, open and highly collaborative environment

Nearby bike and walking trails

Fully stocked kitchen, including wine and beer

Keywords: Prodigy Resources LLC, Boulder , Director of Cloud Operations, Other , Boulder, Colorado