Title: Sr. Director Product and UX Transformation Location:
Boulder, CO, US, 80302 Austin, TX, US, 78759 Wichita, KS, US, 67228
Research Triangle Park, NC, US, 27709 Bellevue, WA, US, 98004
Baltimore, MD, US Atlanta, GA, US, 30342
Requisition ID: 48243
Are you data-driven? We at NetApp believe in the transformative
power of data – to expand customer touchpoints, to foster greater
innovation, and to optimize operations. We are designed for
simplicity, optimized to protect, created to embrace future
opportunity, and open to enrich choice. We are the data authority
for hybrid cloud, and we are helping our customers realize the full
potential of their data.
We’ve built a Data Fabric for a data-driven world – to simplify
and integrate data management across the resources that are best
for the business. With the Data Fabric, our customers can harness
the power of cloud data services, build cloud infrastructures, and
modernize storage through data management.
By building cloud infrastructures, customers get the scale and
quality of service that modern applications require. Only NetApp
can help organizations focus on the business at hand when they
develop a zero-touch infrastructure that manages apps, data and
services as one integrated resource supporting both public and
NetApp is seeking a visionary leader for product transformation
of our existing hybrid-cloud portfolio of products. This leader
will own the simplified customer experience across the portfolio,
accelerating the path to SaaS readiness and an API first approach.
NetApp is seeking someone who embraces disruptive innovation to
make a fast and furious transformation by creating and executing on
a collaborative product vision for UX across engineering while
building alignment and alliances across all business units. This
role will report directly to the VP of Engineering for
Manageability and Data Protection.
You are a fit for this role if you have led UX transformations
and have strong corporate leadership experience. The best candidate
will bring a strategic consultative approach to the
organization for end-to-end customer experience across the
portfolio for enhancements to existing products, as well as new
SaaS focused product development. NetApp is seeking a charismatic
leader who is adept at deep diving at the technical level and
working closely with product management and technical leaders
across all aspects of the product. The top candidate for this
role has been responsible for curating and maintaining a holistic
user, business and technology appropriate experience. NetApp
is seeking someone that has a proven record of being able to
optimize and enhance the consumer experience by striking a balance
between the best way to solve technical problems and the user
This leader should have the ability to ignite passion,
excitement, and action among people throughout NetApp. He/she
should have a designer mindset to take the organizational
capabilities and turn them into experience offerings. He/she should
have an orchestrator mindset to align the various elements of the
product to fit into a cohesive whole through a customer-delighting
theme. He/she should have an evangelist mindset to fight for the
needs, wants and desires of customers and make sure that the
company’s offerings create value on behalf of each individual
Key responsibilities for this role include:
· Enrich UX by bringing a transformation of various NetApp value
streams under a unified experience for customers creating elegant
and feature rich user experiences. Ability to eliminate the
complexity from our core products. Understand the industry and our
enterprise customer base.
· Fostering an understanding throughout the organization of the
buyer’s journey and customer life cycle and how they will be
evolving as the industry moves to SaaS model. Advocating for
consumer needs in the development and deployment of projects and
strategies throughout the organization.
· Manage a diverse product team including UX designers, and
· Measuring and tracking overall customer experience including
· Lead continuous transformation to improve efficiency and
increase speed of innovation in line with the company strategy.
Essential Job functions:
· Gain extensive awareness on the product’s strengths and
limitations relative to market/consumer trends, competitive
threats, market opportunities, and more importantly, consumer
· Identify and prioritize design problems in the user journeys
of our current portfolio of products and devise elegant solutions.
Conceptualizing improvements and translating ideas to design and
development teams and how they will be evolving as the industry
moves to SaaS model
· Develop and evangelize UX vision throughout the
· Make strategic design and user-experience decisions related to
core and new, functions and features.
· Partner with product management to drive roadmap planning and
· Provide UX direction and guidance to engineering leadership
and executive staff, as well as individual contributors.
Successfully solve strategic and product UX challenges.
· Collaborate with cross-functional groups across the
organization on corporate UX strategy
· Continually evaluate practices, methods and strategies to
improve customer interactions in line with relevant technology and
· Emphasizing to employees and internal teams the importance of
understanding consumers and their motivations, the ease of their
encounters and their takeaways
· Having an appreciation for collecting and analyzing data to
continuously modify and improve the user experience.
· Provide leadership, mentoring and guidance to senior technical
· B.S or M.S
· 5-8 years of experience in SaaS centric UX transformation of
enterprise class products
· Strong understanding of Server and compute virtualization.
Deep understanding of the container ecosystem with Docker and
· Experience with APIs. AI/ML experience a bonus.
· Common soft skills exemplary written and verbal communication
abilities, leadership prowess and an aptitude for problem
So get ready to tap into the data visionary within, and join us
as we accelerate digital transformation and empower our customers
to change the world with data!
If you ask a NetApp employee why they work here, the answer is
inevitably the same: the people. At NetApp, our culture is at the
heart of what we do. We place importance in trust, integrity,
teamwork, and caring above all else. NetApp is a place where people
are empowered to make a difference. Empowered to innovate.
Empowered to collaborate. Empowered to help ourselves and others be
data-driven and change the world. We take care of each other, our
customers, our partners, and our communities simply because it’s
the right thing to do.
We work hard but also recognize the importance of work-life
balance for our employees because what’s important to them is
important to us! Recently we implemented Family First, which
encourages employees to take paid time off to bond with a new child
(through birth or adoption) or to care for a family member with a
serious health condition. Our volunteer time off program is best in
class, offering employees 40 hours of paid time off per year to
donate their time with their favorite organizations. We provide
comprehensive medical, dental, wellness and vision plans for you
and your family. We offer educational assistance, legal services,
and access to discounts and fitness centers. We also offer
financial savings programs to help you plan for your future.
Join us and see what empowerment can do.
Equal Opportunity Employer Minorities/Women/Vets/Disabled
Nearest Major Market: Boulder
Nearest Secondary Market: Denver
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