Director of Operations (888186)

Company: UnitedHealth Group
Location: Boulder
Posted on: September 16, 2020

Job Description:

Improve the lives of others while doing your life's best work. SM Position Description If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

The Director of Operations is primarily responsible for providing contract management support to the Optum-client agreement across business units. This role will have a high level of interaction with internal business units, external customers, vendors and strategic partners to provide timely updates on various contractual issues. When you join us as a Director of Operations, you'll be engaged in a new and groundbreaking client-centric approach to healthcare outsourcing. This business model is highly adaptable to build solutions that meet the client’s needs in an effective and innovative way.

If you live near Boulder, CO, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.  Primary Responsibilities:

Assist with agreed upon modifications to the Master Services Agreement

Establish and maintain contract change-log and archive processes

Place appropriate audit controls for processes and invoices

Ensure performance is tracked accurately utilizing internal tools and processes (e.g., dashboards, scorecards, reports)

Monitor project performance against established service level agreements and success measures, such as employee engagement, by working with internal business partners and centers of excellence (e.g., finance, human capital)

Develop, communicate and implement program/project risk/issue management plans and strategies (e.g. IRAAD management of issues, risks, action items, assumptions and decisions) with project team and stakeholders

Facilitate team meetings to monitor and review milestones, recent accomplishments, and next steps while pushing accountability to resources

Coordinate governance/corrective action for all violations of policies, processes, standards and/or procedures

Assist with the development and negotiation of new or modified contract documents related to the Optum-client relationship, in partnership with Optum legal team

Lead or help develop program or project scope statements, in consultation with applicable stakeholders (e.g. program/project charter, work plans)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: Bachelor’s Degree

5+ years of experience in project management and/or process management (tracking, planning projects, making data-driven analytical decisions and delivering to client expectations)

Experience collaborating across a matrixed business and legal environment

Experience working in or supporting the delivery and management of outsourcing contracts

Experience evaluating and determining appropriate course of action to meet business-client needs

Demonstrated self-starter with strong planning, organization, analytical and problem-solving skills

Experience working with project stakeholders/business leadership team and presenting project status reports on overall project outcomes and issues

Strong presentation, written and verbal communication skills, including well-developed interpersonal skills

Preferred Qualifications: Project Management Certification (PMP, Lean, Six Sigma, etc.)

Proven experience of successfully delivering projects in high pressure, deadline oriented environment

Demonstrated experience driving process improvements

Flexible, agile and adaptable to change

In-depth knowledge of Optum service delivery model and operations

Strong preference for someone to be commutable to Boulder, CO

Primary residence must be located in the Boulder area, and able to commute to Boulder Community Health to work onsite in the office up to 5 days per week. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords:  contract management, project management, initiatives, strategy, operations, client, provider, hospital, outsourcing

Requisition Number 888186

Job Title Director of Operations

Job Family Business Operations

Business Segment Optum Growth and Commrcl Office

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-800-561-0861 and press or say 1 for Applicant to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Boulder , Director of Operations (888186), Other , Boulder, Colorado