PBX Operator

Company: Aspen Valley Hospital
Location: Boulder
Posted on: October 17, 2020

Job Description:

Job Summary:Operates hospital PBX (switchboard), routes calls to appropriate party, announces appropriate overhead pages to staff. Initiates telephone referrals to the appropriate person or department. Makes announcements as outlined in the Emergency Response / Fire / Disaster plans for Aspen Valley Hospital. Assists Medical Records Department with tasks as switchboard duties allow, such as assembly of records, sorting of loose materials and/or scanning of documents. Completes other tasks for department as requested.Displays courtesy and efficiency in promptly answering and routing telephone callsResponds to emergency response situations promptly and efficiently to ensure all communication procedures are executed as requiredTriages calls requesting connection to patient care units to minimize intrusion on clinical unitsAnnounces overhead pages in clear and concise manner, striving to limit such pages when ableAssists with medical record department functions such as assembly and scanningSERVICE EXCELLENCE/CUSTOMER SERVICEDemonstrates purposeful service excellence through exceeding patient and coworker expectations.Represents the department/hospital as a dedicated, courteous, and responsive employeeCOMPLIANCE WITH RULES, REGULATIONS AND POLICIESRecords pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy.Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security.Follows Hospital compliance plan and policies, including the Code of Conduct.Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.)UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONSAnswers all incoming external and internal calls in friendly and courteous toneUnderstands and executes all emergency response plans for communicationsPicks up, assembles, and scans discharged medical records; performs release of information dutiesGreets physicians, staff, and public as medical record department representativeCoordinates the paper deficiency process for physicians and providersPROFESSIONALISMDemonstrates responsibility and accountability for own professional decision making and professional growth.Participates and contributes to departmental meetings and activities.POPULATION SPECIFIC CRITERIADemonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges.Able to state his/her duties during a code pink drill.CORE VALUESPatient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient s safety above all else.Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendasRespect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholdersAccountability:takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customersIntegrity:is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core ValuesKNOWLEDGE, SKILLS & ABILITIESEDUCATION/EXPERIENCE REQUIREMENTSHigh School Graduate or GED equivalent preferredLICENSE/REGISTRATION/CERTIFICATIONSNone requiredKNOWLEDGE AND SKILL REQUIREMENTSAbility to concentrate and show attention to detailRelatively high degree of analytical abilitiesStrong interpersonal skills requiredAbility to work independentlyMulti-tasking skills requiredAbility to use computer and programsLANGUAGE SKILLSAbility to read and communicate effectively in EnglishSpanish preferredWORKING CONDITIONSNormal patient care environment with little exposure to excessive noise, dust and temperatureMay be exposed to communicable diseases through normal or careless performance of responsibilitiesMay be exposed to mechanical dangers associated with mechanical devicesMay be exposed to stressful situations Associated topics: agente de servicio al cliente, associate, call center associate, client service, customer care associate, customer service, phone, service, telephone, telephone service representative

Keywords: Aspen Valley Hospital, Boulder , PBX Operator, Other , Boulder, Colorado