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Product Engineer

Company: Ricoh Americas Corporation
Location: Boulder
Posted on: May 3, 2021

Job Description:

We have a position in the Product Engineering area within Ricoh Control Unit Development organization in Boulder Colorado. The Control Unit Development Team delivers high quality solutions composed of Linux-based software running on multiple hardware platforms, in the control of Continuous Feed and Cutsheet Printers. The successful Product Engineer must be a confident Engineer who is comfortable working in a Linux environment, with strong troubleshooting skills to provide product engineering and field support for our printer products.

Expected Duties:

  • Work with local account teams to resolve customer problems
  • Report status on field issues to management and internal teams
  • Work with customers to understand their requirements and conditions of satisfaction
  • Keep customers, field teams and management apprised of progress
  • Review code traces and machine diagnostic logs
  • Recreate problems, define problem resolution approaches
  • Test fixes and temporary work-arounds
  • Document steps and procedures
  • Provide on-site technical assistance when necessary
  • Establish and improve processes
  • Support technical areas outside of job function as necessary

Required Skills:

  • Strong debugging and analytical skills
  • Working with Linux OS (Linux Kernel, Linux drivers, Shell, Network interfaces)
  • Excellent technical writing, organization, communication and interpersonal skills
  • Teaming, self-management and multitasking skills
  • Strong customer focus (communicating with customers)
  • Able to solve technical problems in a complex environment
  • Have a positive, cooperative, can do and dedicated attitude
  • Software testing skills
  • Scripting skills and experience
  • Programming experience in C or C++
  • Ability and willingness to travel in the continental US and internationally up to 10%

Preferred Skills:

  • Customer support experience
  • Working with a global team
  • Understanding of printing concepts and technologies
  • Understanding of customer technical/business environments

Education / Certifications:

  • B.S. degree in Computer Science, Computer Engineering, or Electrical Engineering

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Keywords: Ricoh Americas Corporation, Boulder , Product Engineer, Other , Boulder, Colorado

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