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UX Content Writer - Opportunity for Working Remotely

Company: VMware Global
Location: Boulder
Posted on: May 3, 2021

Job Description:

We're looking for a UX Content Writer with experience in complex cloud applications to help us transform the cybersecurity industry. In this role, you'll collaborate with cross-functional teams to design and deliver solutions that make it easy for our customers to make their organizations more secure. You'll use your UX knowledge, experience, and judgement to help us move away from traditional manuals, designing and integrating lightweight, targeted assistance directly in the platform UI. Your UX content design skills are integral to the continued success of our industry-leading cybersecurity platform.Job Role andResponsibilitiesDrive the delivery of effective and engaging UX content and micro-content that enables users directly within the VMware Carbon Black Cloud, without recourse to long-form documentationCollaborate with UX Designers, UX Researchers, Product, Engineering, andother stakeholders to define, design, test, and deliver iterative product solutionsReduce complexity through clear and concise in-product messaging; articulate rationale for content choices; iterate based on feedback and analysisCommunicate complex cybersecurity concepts in concise, approachablelanguage, exercising judgement and prioritizing the user experienceWork within existing patterns to ensure consistency, adhere to brand voice, and increase user confidenceEvolve in-product content design patterns and define new design patterns,systems, and continuous delivery methods for in-product content and assistanceMentor UX writers, lead UX Content projects and process improvements, andcontribute to the continued development of expertise and efficiencyRequired Skills3-5 years of UX content writing experience, preferably in complex cloudapplicationsA solid understanding of design principles and practices, online user behavior,and application developmentDemonstrated understanding of the difference between in-line content andtraditional documentation, with a commitment to the firstAbility to influence others and advocate for the customer experienceAbility to understand complex technical ideas quicklyExperience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet shared goalsExperience translating brand into product and aligning voice and tone across the customer experienceAbility to manage multiple priorities and projects simultaneously, managing time and expectations appropriatelyConversant in current technology and content delivery methodologiesBachelor's Degree in English, Journalism, Communications, or a relateddisciplinePreferred SkillsExperience working with Figma, Sketch, or other design softwareExperience in the security technology spaceExperience with UX design systems and open source frameworksExperience working with GitHubHuman Computer Interaction certification or Information Sciences courseworkPlease include a link to your portfolio or work samples.For positions located in Colorado:The base salary range is Min $95000 - $162000. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position can be found at *Note: Disclosure of Colorado pay and benefits required per sb19-1550Category : Engineering and TechnologySubcategory: User ExperienceExperience: Manager and ProfessionalFull Time/ Part Time: Full TimePosted Date: 2021-01-19VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Employment Opportunity Statement:VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.SDL2017

Keywords: VMware Global, Boulder , UX Content Writer - Opportunity for Working Remotely, Other , Boulder, Colorado

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