POSITION TITLE: Retail Gearhead
REPORTS TO: Assistant Retail Manager and Retail Manager
BUSINESS/COMPANY/DEPARTMENT: GHO Retail
Geek out with customers in the retail store by sharing your
insane expertise and gear knowledge. In addition to providing
smashing service, the customer service representative acts as the
face of customer relations for Backcountry.com.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Place sales orders, process returns, and set up exchanges
Support customers by helping them select relevant products or
answer gear questions
Cycle count regularly to maintain the highest level of inventory
Maintain and manage cash flow to ensure a high level of
Operate within multiple software systems to ensure the
completion of all tasks.
Assist in maintaining engaging and creative displays to increase
Helps keep retail store organized, clean, and presentable at all
Other duties as assigned.
QUALIFICATIONS, SKILLS & ABILITIES:
High School Diploma or equivalent.
Six-months retail sales experience or as a Customer Solutions
Strong Communication skills (Verbal and Written).
Strong ability to multitask.
Proactive mindset and creative problem solving skills.
Strong time management ability.
Ability to type 30+ WPM.
PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT:
The sales associate is regularly required to talk and hear.
The sales associate must be able to stand and walk throughout
the entire shift.
The sales associate may be required to lift objects that weigh
The noise level in the work environment is usually moderate.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the