User Experience Strategist

Come work for us!

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a JD Finish Line store.

Our employees are key to our success.

The User Experience (UX) Strategist partners with Product Managers, Designers and Developers to identify behavioral insights and build user experience strategies that deliver meaningful experiences for Finish Line & JD Sports customers. A person in this role will be expected to complete research, perform testing, audit experiences, and drive the development of strategic recommendations to inform our product roadmaps. User UX Strategist is expected to constantly hone their eCommerce expertise in user experience and interface design to be a thought leader within the organization and industry. The person in this role should be a self-starter with deep knowledge in research best practices, the experience to initiate and lead ''hands-on' testing and the ability to build and recommend strategies. This individual should effectively exhibit JD Finish Line's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following key duties:

• Leads regular and ad-hoc user experience research efforts to support product roadmap, prioritization and development
• Manages and coordinates UX research, user-testing, A/B testing and other data-driven research efforts
• Identifies opportunities to improve collection and synthesis of customer behavior data, including regular experience audits, to encourage continuous improvement of customer experiences
• Understands the key user-behavior differences and nuances of digital form factors (ex. mobile, tablet, desktop) and maintains fluency in how form factors influence experience design
• Maintains an up-to-date knowledge of eCommerce industry trends, tools and research approaches to keep practices current and relevant.
• Leads cross-functional experience design workshops and sessions to move ideas and concepts from early-stage thinking to actionable strategies and product plans
• Contributes to platform growth strategy by building materials and related support for product recommendations, working in collaboration with Product Management to pitch new concepts to business stakeholders
• Partners closely with enterprise data group to understand and gain insights from a suite of analytics tools in order to support recommendations with data
• Manage partnerships and relationships with vendor partners
• Able to work on a team or independently as required
• Able to manage time across several projects
• An entrepreneurial and innovative thinker
• Excellent presentation, communication, and listening skills
• Other duties as assigned

Required Education and/or Experience

Bachelor's Degree in business or behavioral science related field from a four-year college or university; and 2 - 4 years' previous experience in using qualitative and quantitative approaches to plan and conduct user experience research, testing and usability recommendations for purposes of user experience design and development; Internal candidates with JD Finish Line experience strongly preferred; or equivalent combination of education and experience.

Demonstrated success in a start-up or change-management environment. Background in the use and optimization of user experience research and product management toolsets such as A/B testing, behavioral analytics, business intelligence. Familiarity with agile development management platforms preferred. Demonstrated success managing project budgets, timelines and resources.

Required Computer and/or Technical Skills

Should have fluent knowledge and abilities with Google (GSuite) Applications and communication tools. Strong appreciation for Cloud based (and SaaS) applications. Business level understanding of Web technologies such as HTML, JavaScript, and XML, SOAP/REST/WEB services. Previous work in QA of digital applications preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Stand for up to 4 hours at a time periodically
• Walk or move from one location to another
• Occasionally may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
• Punctuality and regular attendance consistent with the company's policies are required for the position.
• 10% travel needed.
• Average workweek is 40-50 hours, which can vary depending on business need.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. This role will pay approximately $70,000 - $80,000 with a 10% bonus target annually but may vary based on experience level. This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.

Physical Demands -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

EEOC Statement:

The Finish Line, Inc. is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)

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