Front Office Manager
Company: St Julien Hotel & Spa
Location: Boulder
Posted on: June 8, 2021
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Job Description:
Overview
The St Julien Hotel is looking for an exceptional Front Office
Manager to lead our Front Office operations and the talented
associates who are dedicated to making our guests feel like all of
their needs and wishes are fulfilled! We pride ourselves on
personally connecting with our guests from the moment they arrive
and throughout all aspects of their stay. Our next Front Office
Manager must be an individual who can inspire those around them to
deliver our unique brand of service, blending the authenticity of
Boulder with the professionalism and class of the big city.
Essential Job Functions:
-Create a positive first impression for guests by working front
desk during peak times and as needed
-Assist the Director of Guest Services with the iPrefer program and
keeping guest preferences up to date
-Assist the Director of Guest Services with the VIP program to
increase guest loyalty and retention
-Evaluate guest surveys and comment cards and craft thoughtful
responses to reaffirm the hotel's value proposition and brand
-Monitor and assess team performance by conducting Forbes training
to ensure consistency of delivery
-Communicate performance expectations and provide associates with
on-going and honest feedback
-Treat associates with respect and dignity in regard to scheduling,
diversity, appreciation and recognition, suggestions for
improvement, and other pertinent job issues
-Perform and oversee counseling and disciplinary action of the
Front Office associates when warranted
-Continually search for ways to improve procedures, training,
interviewing, and other hotel services
-Conduct performance appraisals and present to associates in a
timely, respectful and professional manner
-Work collaboratively with all departments to ensure that issues
are addressed and resolved quickly without interrupting the guests'
experience
-Crosstrain in all guest service areas in order to effectively
assist any Front Office associate and other departments as
needed
-Operate as hotel manager on duty as needed and perform all
associated duties including, but not limited to, managing guest
inquiries and requests, and any potential guest complaints
-Follow St Julien's Environmental Commitment and disposes of waste
and recycling according to standards
-Other duties as requested by Director of Guest Services
About Us
As Boulder's premier Hotel & Spa we strive to create memorable
travel experiences for our guests and exceptional employment
experiences for our associates. St Julien's goal is to become the
destination of choice in the State of Colorado by providing
world-class service. To do this, we must find and invest in
associates who have talents that will enhance St Julien's Four
Star/Four Diamond reputation and brand.
Keywords: St Julien Hotel & Spa, Boulder , Front Office Manager, Other , Boulder, Colorado
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