Sr. Project Manager

Company: Jobleads
Location: Boulder
Posted on: June 9, 2021

Job Description:

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job Description As a member of the Emergency Services team, the Sr. Program Manager leads the planning, implementation, and delivery of 9-1-1 Services for assigned customers. The ideal candidate understands the complexity and critical nature of 9-1-1 call and data delivery and can lead cross-functional teams through implementation and ongoing support of 9-1-1 solutions for our customers. He/she should be self-motivated, and technically astute; but with keen insight into human behavior and motivational forces. We are looking for someone who can interface equally effectively with carriers, public safety authorities, highly technical, and non-technical personnel. This job involves leadership in the implementation and delivery of solutions that modernize emergency communications and save lives. Essential Functions: Lead the successful implementation, delivery, and ongoing support of 9-1-1 services for assigned customers in accordance with the scope and objectives documented in the customer's statement of work. Effectively coordinate with the client and internal cross-functional resourceswhile managing expectations, delivery scope, approach, timelines, risks, and resources. Collaborate on project plans, drive on-time delivery, identify and communicate risks and risk mitigation strategies, and facilitate appropriate solutions. Develop strong customer relationships and interface with customers on all aspects of their emergency services solutions. Track customer-specific program metrics and analyze delivery performance and key business performance indicators. Prepare and present program status to stakeholders, leadership, and external customers.Collaborate with other departments to integrate with existing business systems and processes. Identify, design, develop/improve, and execute processes, goals, and solutions to ensure implementation excellence and optimal customer experience. This position will have rotational on-call support responsibility for customer communication in the case of critical 9-1-1 solution incidents. Position Requirements: Degree in Network Engineering, Software Engineering, Telecommunications, Business, or the equivalent 5+ years program/project management 7+ years' experience leading cross-functional teams 3+ years' experience in 9-1-1 routing solutions and services (wireline, VoIP, Wireless, and/or NG911) Strong project management skill and orientation Strong written, verbal, and customer account management skills in communicating issues, impacts, and corrective actions on programs to internal and external representatives Ability to understand and communicate both technical and business information Preferred Qualifications: Strong understanding of telecom networks Technical understanding of Next Generation 9-1-1 solutions and operations Technical understanding of VoIP and Wireless 9-1-1 solutions and operations

Keywords: Jobleads, Boulder , Sr. Project Manager, Other , Boulder, Colorado