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Back Up Customer Care Specialist - $15.50 - 7.6

Company: Bright Horizons
Location: Boulder
Posted on: June 9, 2021

Job Description:

Do you enjoy wowing the customer with exceptional service? At Bright Horizons, we do work that matters. Join our team as a Customer Care Specialist!


Schedule: Shifts are available 6:00 am through 10:00 pm Monday to Sunday. Shifts will include one weekend day. There will be mandatory in-office training with the potential to work from home or stay in the office after training is over.


What does a Customer Care Specialist do?

  • Handle incoming and outgoing calls that may include taking/confirming reservations, scheduling customer appointments, or researching the status on their education needs.
  • Educate customers on Bright Horizons services programs, policies, and procedures
  • Respond to customer inquiries assessing their childcare needs
  • Assist customers and provide follow up communication on the phone and/or through e-mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs.

Requirements:

  • High school diploma or equivalent

Preferred Requirements:

  • 1-year customer service, help desk, and/or comprehensive call center knowledge
  • Excellent written and verbal communication
  • Exceptional organizational and time management skills


This role has the following employment benefits:

  • Health Care
  • Retirement
  • Sick Leave
  • Vacation
  • Paid Holidays
  • Disability Insurance
  • Life Insurance
  • Tuition Reimbursement

The compensation for this role is $www.****.com.

Keywords: Bright Horizons, Boulder , Back Up Customer Care Specialist - $15.50 - 7.6, Other , Boulder, Colorado

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