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Technical Account Manager, Google Cloud Professional Services

Company: Google Inc.
Location: Boulder
Posted on: June 9, 2021

Job Description:

Minimum qualifications:

  • Bachelor's degree in Computer Science, Engineering, related technical field or equivalent practical experience.
  • 3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.
  • Experience supporting customers in one of the following: cloud operations (launch/capacity planning, product release management), technical support, escalation management, IT consulting.

Preferred qualifications:

  • MBA or Master's degree in a management, technical or engineering field with 7 years of customer-facing experience.
  • Experience in application/workload migration to public cloud providers.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Experience collaborating across business units internally and at enterprises.
  • Experience translating business requirements into technological solutions.
  • Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

About the job

Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments. As a Technical Account Manager (TAM), you'll help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day-to-day work driving success at our most critical customers.

You will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to grow customer adoption of Google Cloud services. As a TAM, you will regularly engage with diverse stakeholder groups, including executives of enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization. You will also travel domestically and internationally approximately 25% of the time.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Additional Information

(Colorado only*) $133,000 + bonus + equity + benefits.

  • Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Responsibilities

  • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
  • Advocate for customer needs in order to overcome adoption blockers and grow feature development. Lead across multiple work streams and teams to maintain customer momentum.
  • Develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business/technical needs.
  • Develop best practices/assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
  • Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.

Keywords: Google Inc., Boulder , Technical Account Manager, Google Cloud Professional Services, Other , Boulder, Colorado

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