Client Service Representative

Company: Vicar Operating, Inc. dba VCA
Location: Boulder
Posted on: June 9, 2021

Job Description:

Client Service RepresentativeJoin the team of the premier animal hospital voted "Best Animal Hospital" in Boulder for 10 consecutive years. Our AAHA accredited hospital is dedicated to unparalleled patient care and customer service while providing a professional work environment that is busy and fun! Our staff are our most precious asset and they are treated to several off site events each year, which we hope to resume as soon as we can! ;)We are seeking an experienced Client Service Representative to join our team. A qualified applicant will have at least 1 year of customer service experience. As a VCA animal hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.This is a full-time position averaging 38 hours/week. Shifts will be approx. 8 hours/day M-F, with occasional Saturday shifts 8am-12pm. Hourly pay is $15.00/hr. Eligible employees will receive access to our exceptional benefits package, including medical, dental, and vision coverage, 401k contribution, excellent pet care discounts, and more!Why We Need YouAs the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets through the appointment process. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site: Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose-A BETTER WORLD FOR PETS .Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). Associated topics: answer, call center specialist, customer care, customer care representative, customer service specialist, internship, product support, rep, technical assistant, technical support

Keywords: Vicar Operating, Inc. dba VCA, Boulder , Client Service Representative, Other , Boulder, Colorado